Senior Customer Success Manager, Nam
hace 7 meses
**Who we are and what we do**
Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
**Why should you be part of Deel's success story?**
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
**Who You Are?**
You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.
You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team
**Duties**
- Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
- Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
- Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
- Problem solving and solution implementation across Deel internally on behalf of your clients
- Working with the product and operations teams to drive high impact improvements
**Requirements**:
**You have minimum of 4+ years of relevant work experience, including client facing experience**
- Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
- Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
- Have a strong analytical foundation with ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
- Have excellent written and verbal communication in English
**Bonus Points**:
- You're passionate about the future of work
- You have experience building consumer/business facing products where you have to think about customer experience and growth
- You have worked in multiple countries, cultures, and places
- You like getting bonus points :)
**Total Rewards**
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to cho
-
Customer Success Manager
hace 7 meses
Desde casa, Colombia SuperStaff A tiempo completoA Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia NEXT IDEA TECH A tiempo completoWe are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...
-
Customer Success Manager
hace 7 meses
Desde casa, Colombia Curv Group LLC A tiempo completo**Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...
-
Customer Success Manager
hace 7 meses
Desde casa, Colombia Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Customer Success Specialist
hace 6 meses
Desde casa, Colombia Wolfram A tiempo completo**Job title**: Customer Success Specialist **Responsibilities** - Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction - Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services - Developing and...
-
Customer Success Manager 2
hace 6 meses
Desde casa, Colombia Hyland Software A tiempo completo**Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Customer Success Manager 2
hace 6 meses
Desde casa, Colombia Hyland Software A tiempo completo**Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Customer Success Manager
hace 7 meses
Desde casa, Colombia Staff4Me A tiempo completo**Responsibilities**: - Supervise the performance of the engineering team, offering constructive feedback to ensure adherence to established processes and procedures. - Manage ticket assignment processes, ensuring equitable distribution of workload among agents. - Monitor real-time dashboard data, escalating priority tickets and VIP escalations as necessary...
-
Client Success Specialist
hace 6 meses
Desde casa, Colombia Right Customer A tiempo completo**_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...
-
Customer Success Manager
hace 7 meses
Desde casa, Colombia Tier Eleven A tiempo completo**Note: Below are some important considerations before reading on (we want to make the best use of your time)** - Internal at Tier 11 - we refer to the Customer Success Manager as a **CSO (Client Success Owner)**: - We are looking for a CSO with a strong background/experience in Digital Marketing (preferably at a marketing agency) - (nice to have): We are...
-
Customer Success Manager, Scale
hace 6 meses
Desde casa, Colombia Deel A tiempo completo**Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...
-
Customer Experience Program Manager
hace 7 meses
Desde casa, Colombia Zayo Group A tiempo completoCompany Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...
-
Customer Success
hace 6 meses
Desde casa, Colombia Pavago A tiempo completo**Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...
-
Senior Program Manager
hace 6 meses
Desde casa, Colombia Growth Acceleration Partners A tiempo completo**WHAT WE DO** Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote,...
-
Customer Success Associate Lead
hace 7 meses
Desde casa, Colombia dLocal A tiempo completo**Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...
-
Senior Project Manager
hace 6 meses
Desde casa, Colombia Lean Tech A tiempo completoJob Description Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate...
-
Success Manager QA Usa
hace 6 meses
Desde casa, Colombia TripleTen A tiempo completo**TripleTen** is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading...
-
Senior Product Manager
hace 7 meses
Desde casa, Colombia Outliant & AirCrew A tiempo completo**Company Overview**: We are a leading technology consulting and product development firm that empowers businesses to thrive in the digital age. Our team of talented professionals collaborates with clients from diverse industries to deliver innovative solutions, build cutting-edge products, and optimize their technology landscape. As we continue to expand...
-
Senior Program Manager
hace 6 meses
Desde casa, Colombia Growth Acceleration Partners A tiempo completo**WHAT WE DO** Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote,...
-
Customer Success Consultant
hace 7 meses
Desde casa, Colombia Driv.in A tiempo completoGet Coach Pro**Drivin **es un TMS SaaS que satisface necesidades logísticas de grandes, medianas y pequeñas empresas con operaciones intensivas de transporte. Ayudamos a nuestros clientes a rentabilizar y hacer más eficientes sus operaciones, mejorando su competitividad, nível de servicio y la experiência de sus clientes finales. Somos una solución...