![CreateMe](https://media.trabajo.org/img/noimg.jpg)
Service Desk Analyst
hace 4 semanas
Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer.
We're based in New York City with a global footprint that extends to London, Hong Kong, Tokyo, Seoul, Sydney and beyond. It includes customization services worldwide, a manufacturing R&D lab in San Francisco, and a specialized R&D team in Portland.
**About the Role**:
As a Service Desk Analyst at CreateMe you will be working with business stakeholders and product team to prioritize supporting the technology needs of the business, responding in a timely and professional manner to support requests, and escalating issues and requests whenever necessary.
**Responsibilities**:
- Respond to support requests as submitted by the organization, including requests for executive support, in a professional supportive manner. Document troubleshooting steps in a ticket for record keeping and continuous improvement
- Troubleshoot with users as needed via remote support tools or through video chat support (Zoom, Slack, etc.)
- Troubleshoot Mac and PC user hardware as needed
- Escalate issues outside the scope of support for the role to the Service Desk Lead
- Take initiative to identify areas for process improvement. Work with Service Desk Lead and relevant stakeholders to support deploying improvement plans
- Create and update documentation for end user support whenever needed
- Support CreateMe People team with timely onboarding and offboarding of users from various software platforms as needed. May be asked to support IT onboarding presentations
**Required Skills/Abilities**:
- Proven working experience as a Service Desk/Help Desk Analyst
- Technical Expertise with SaaS solutions including, but not limited to Google Workspace, Slack, Zoom, Miro, Figma, Notion, LucidChart, etc.
- Experience provisioning/deprovisioning users through Single Sign On platforms (Rippling, Okta, Jumpcloud for example)
- Experience authoring knowledge base articles
**Additional Skills/Abilities (Nice to Haves)**:
- Experience working with RMM/PSA tools (Datto, NinjaOne, N-Able)
- Experience deploying scripts via PowerShell and Terminal
- Understanding of service management processes (ITIL v3 or v4)
- Apple and/or Windows certifications are strongly preferred
**Working at CreateMe**:
- Be rewarded for your innovation through our Inventor Award and Recognition program
- Stay healthy and happy through our comprehensive medical, dental and vision insurance
- Be a part of a community and take part in our lunch'n learns and team outings
- Learn and grow through formal and informal learning opportunities
- Enjoy working for a global company based in the US
- At CreateMe Technologies, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
**#LI-Remote**:
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