IT Service Desk Technician

hace 2 semanas

Colombia isolved A tiempo completo

Why Consider This Opportunity

  • Company headquarters located in Charlotte, North Carolina
  • Recently expanded operations to nearshore locations
- isolved recognized as a top choice for SMB Payroll in the 2023 Sapient Report

  • Awarded as one of the best workplaces in the United States for 2023

Main Responsibilities

  • Providing technical support for desktop equipment, software, and hardware peripherals including setup and maintenance
  • Resolving issues related to hardware, software, and devices
  • Collaborating with vendors for system maintenance and issue troubleshooting
  • Offering support to both in-house and remote employees
  • Contributing to process enhancements and implementing best practices such as ITIL
  • Installing and troubleshooting software problems with various enterprise products and tools
  • Managing user accounts across multiple systems
  • Monitoring and addressing servicedesk tickets within predefined service levels
  • Assisting in the development and upkeep of service desk protocols and procedures
  • Providing training to employees on technology tools and products
  • Tracking and managing asset inventory
  • Creating technical documentation and generating reports
  • Analyzing common issues and recommending improvements in processes, configurations, or tools

Minimum Requirements

  • Strong interpersonal skills and ability to work well individually and in a team setting
  • Attention to detail, organizational skills, and capability to take charge of project deliverables with minimal supervision
  • Proficient in planning, organizing, and overseeing work tasks
  • Capable of delivering results in a fast-paced, deadline-driven environment while handling multiple duties simultaneously
  • Exceptional customer service mindset and skills
  • Precision, reliability, and adaptability
  • Strong communication abilities and people skills
  • 3 to 5 years of relevant work experience

About isolved

Equal Opportunity Statement
- isolved is dedicated to providing equal opportunities for all job applicants without regard to race, color, religion, gender, sexual orientation, nationality, veteran status, or disability. isolved values meritocracy, welcoming individuals who demonstrate intelligence and excellence in their work.
Disability Accommodation


Please be aware that this job description may not encompass all tasks and responsibilities of the role.

Job duties and requirements are subject to change with or without notice. Reasonable accommodations will be considered for individuals with disabilities to facilitate the core job functions

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