Service Desk Analyst Level I
hace 4 meses
**Schedule**: Monday to Sunday and **two days off**. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m. 1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m. **following the American calendar.**
- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Respond to customer service desk tickets to solve requirements made.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Manage and solve service desk tickets within the service level agreement.
- Communicate internally with team groups and provide key information on time.
- Escalate to the next level of support with development or providers.
Tipo de puesto: Tiempo completo
Salario: $2.500.000 al mes
-
Service Desk Analyst
hace 4 meses
Manizales, Colombia Hubtek LLC Colombia A tiempo completo**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services. Our modern offices are **pet-friendly** and we provide different amenities such...
-
Project Manager
hace 3 meses
Manizales, Colombia O-I A tiempo completoCompany Description To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of...
-
Data Analyst
hace 3 meses
Manizales, Colombia First Colombian Companies A tiempo completoPosition Overview: **Responsibilities**: - Create dashboard from databases of insurance, payment, and financial documents. - Following up meetings info and find trends. - FP&A analyst - specifically department level budget - Prepare and maintain up to date department level spend files - Pulls information from netsuite reports, cleans data, and inputs into...
-
Data Analyst
hace 3 meses
Manizales, Colombia Solvo Global A tiempo completo**Position**:Data Analyst **City**:Medellín **Schedule**: Monday to Friday 7:00 a.m. - 4:00 p.m. **Remuneration**: $3'000.000 - 4'000.000 **Job description**: Description: We are in search of a meticulous and proactive individual to fill the combined role of Service Operations Financial Analyst / Data Processor & Manager IT Business Intelligence,...
-
Gbs Intermed Collections Assoc
hace 3 meses
Manizales, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Bilingual Customer Service Agent
hace 3 meses
Manizales, Colombia SALUTEM MANAGEMENT A tiempo completoWe are looking for Customer Service Agents who wish to advance in their careers by working with American company.The business hours are Monday thru Friday 8am-5pm. We pay all of your government benefits and more. Are you ready to make a decision that could change your life? - **Salary $2000.000 - $2500.000 + All government benefits Sign on bonus $ 500k**_ -...
-
Sr. Field Service Engineer
hace 3 meses
Manizales, Colombia Epson America, Inc A tiempo completo**Responsible for**: Providing product support to internal and external clients in pre-and post-sales, ensuring a high-quality service and customer satisfaction. Collaborates with/Key Customers include: - ASC’s Supervisor - Sales Departments - Marketing - Customers - Authorized Service Centers (ASC) Reports to: - Service & Support Supervisor - Service &...
-
IT Director
hace 3 meses
Manizales, Colombia ttg Talent Solutions, Inc. A tiempo completo**IT DIRECTOR** **Medellín, Colombia** **Salary: Depending on your experience** **Responsibilities**: - Design and implement a strategic technology plan aligned with business objectives. - Manage all IT initiatives, including infrastructure maintenance, data management, network security, and software development. - Optimize the performance of the IT...
-
Case Evaluator
hace 3 meses
Manizales, Colombia Solvo Global S.A.S A tiempo completo**At Solvo Global, one of our partners is looking for 10 Case Evaluators. We need people with just C1 level.** **Cities** "Armenia","Barranquilla","Bogotá","Bucaramanga","Cali","Medellín","Ibague" **On-site** **Salary** $3.000.000 COP **Schedule** Lunes a Viernes, Weekends Off. **Availability**: 10:30 - 19:00 - 11:00 - 19:00 COL time **Job...
-
Business Analyst
hace 3 meses
Manizales, Colombia Sombra A tiempo completoMedellin Hybrid **Business Analyst (Fintech domain)** **About the project**: Our client is an international financial institution that offers investment, advisory, and asset-management services to encourage private-sector development in less developed countries. The customer is a member of the World Bank Group and is headquartered in Washington, D.C. in...
-
Senior Business Systems Analyst
hace 3 meses
Manizales, Colombia Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
F&a Intern Collection
hace 2 meses
Manizales, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Sr. HR
hace 3 meses
Manizales, Colombia Solvo Global A tiempo completo**Position**:Sr. HR & Benefits Administrator **City**:Remote - Medellín **Schedule**: Monday to Friday 7:30 am - 4:30 pm. **Job description**: The Human Resources Administrator is responsible for completing a variety of tasks to support the daily operations of the HR department, and the field locations. The HR Administrator will support daily functions...
-
IT Service Management Analyst
hace 3 meses
Manizales, Colombia Solvo Global SAS A tiempo completoEstamos en busca de un apasionado analista de ITSM para unirse a nuestro equipo en Medellín. Como parte integral de nuestro equipo, tendrás la oportunidad de trabajar en un entorno dinámico y colaborativo, donde tus habilidades y conocimientos serán valorados y recompensados. **Ubicación**: Medellín, sede Murano Calle 40Sur #41-44. **Modalidad de...
-
Gbs Intermed A/p Assoc
hace 2 meses
Manizales, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Gbs Intermed Collections Assoc
hace 3 meses
Manizales, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Reporting, Data
hace 4 meses
Manizales, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Gbs Intermed A/p Assoc
hace 2 meses
Manizales, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Network Field Services Technician
hace 3 meses
Manizales, Colombia GSB A tiempo completoWe are looking for a Network Field Service Tech with the following skills: - Prepare for building the Parallel Local Area Network at Remote sites - Establish parallel network connectivity during migration - Supplier in coordination with TCS project field Service to mount new switches in network racks and build them in ADM network - Supplier in coordination...
-
Customer Support Technician L1
hace 3 meses
Manizales, Colombia Polo Staffing A tiempo completoThis is a rewarding, hands-on, IT support job. You will be working on a help desk with a small and friendly team of people, reporting to the Service Manager regularly and processing tickets that come in. The type of support is L1 and L2 desktop support primarily, but you need to have a good overall understanding of how everything found in a typical office...