Case Evaluator

**At Solvo Global, one of our partners is looking for 10 Case Evaluators. We need people with just C1 level.**

**Cities**
"Armenia","Barranquilla","Bogotá","Bucaramanga","Cali","Medellín","Ibague"

**On-site**

**Salary**
$3.000.000 COP

**Schedule**
Lunes a Viernes, Weekends Off.

**Availability**: 10:30 - 19:00 - 11:00 - 19:00 COL time

**Job description**

In this role, you will be the first point of contact for our potential clients, playing a key role in evaluating their needs and ensuring a smooth intake process.

**Responsibilities**:
**Phone Communication & Client Interaction**
- Answer incoming calls, gathering client information and details about their case.
- Transfer the call to the intake specialist post-retainer agreement sign-off.
- Handle both inbound inquiries from potential clients and outbound calls for follow-ups.

**Client Management**:

- Ensure consistent communication based on predefined frequency or until there's a response at various pipeline stages.

**Case Consultation & Agreements**
- Use a structured survey to evaluate if the firm can assist the potential client.
- Clients with viable claims will be provided with a retainer agreement for signing.

**Experience in Customer service is a plus but not required.**

**If you have excellent English level, don't hesitate to apply**

Tipo de puesto: Tiempo completo

Sueldo: $3.000.000 al mes

Pregunta(s) de postulación:

- ¿Tienes la disponibilidad para trabajar presencial de Lunes a Viernes?

Idioma:

- inglés fluido (Obligatorio)