Service Desk Analyst

hace 5 meses

Manizales, Colombia Hubtek LLC Colombia A tiempo completo

**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services.

Our modern offices are **pet-friendly** and we provide different amenities such as casual attire, and free beverages. Some of our **benefits** are health club membership, exercise plan, or home medical services.

As a **Service Desk Analyst Level I,** you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.

**Some of your responsibilities are but are not limited to**:

- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Respond to customer service desk tickets to solve requirements made.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Manage and solve service desk tickets within the service level agreement.
- Communicate internally with team groups and provide key information on time.
- Escalate to the next level of support with development or providers.

**Minimum requirements**:

- **Studies**:A technical, technological, associate or bachelor's degree is **required**. Desirable studies related to Systems, Automation, Technology, Software, Computing, or similar fields.
- **Experience**: Desirable basic knowledge in **Automation Anywhere **and **SQL server**.
- **Language**: Good English skills are required, with B1 or B2 proficiency preferred.

**Perks**:

- **Schedule**: The schedule operates on a **weekly rotation**, with **five workdays** from Monday to Sunday and **two days off**. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m. 1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m. **following the American calendar.**:

- **Contract**: Indefinite term contract + Benefits.
- **Places**:Only for Colombia. This position will be **remote**.
- **Salary**: $ 2.500.000 COP + Night Surcharges + USD bonus for KPI compliance.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?**

**Salary**: $2,500,000 per month

Application Question(s):

- ¿Cuál es tu aspiración salarial mensual en $COP?

**Language**:

- Inglés (B2 o superior) (required)

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