IT Service Management Analyst

hace 6 meses


Manizales, Colombia Solvo Global SAS A tiempo completo

Estamos en busca de un apasionado analista de ITSM para unirse a nuestro equipo en Medellín. Como parte integral de nuestro equipo, tendrás la oportunidad de trabajar en un entorno dinámico y colaborativo, donde tus habilidades y conocimientos serán valorados y recompensados.

**Ubicación**: Medellín, sede Murano Calle 40Sur #41-44.

**Modalidad de Trabajo**:Híbrido (1-2 días de trabajo en casa y 3-4 días en la oficina).

**Remuneración**:$3.500.000 COP ($2.275.000 prestacional + $1.225.000 no prestacional) + 162.000 de Auxilio de Transporte.

**Horario**: Lunes a Viernes de 8:00 AM a 5:00 PM - Fines de semana libres.

**Responsabilidades**
- Colaborar con el equipo de IT para implementar y mantener procesos eficientes de gestión de servicios de TI.
- Gestionar y administrar la plataforma de Jira para garantizar la optimización de los flujos de trabajo y la resolución eficiente de problemas.
- Proporcionar soporte técnico y resolver incidentes relacionados con ITSM de manera oportuna y efectiva.
- Analizar datos y métricas para identificar áreas de mejora y proponer soluciones innovadoras.
- Participar en proyectos de mejora continua para optimizar la entrega de servicios de TI.

**Requisitos**
- Experiência mínima de 2 años trabajando con Jira.
- Inglés Conversacional B1-B2 es un PLUS.
- Conocimiento de prácticas de gestión de servicios de TI.
- Capacidad para trabajar de forma autónoma y en equipo en un entorno dinámico.
- Fuertes habilidades analíticas y capacidad para resolver problemas de manera creativa.

**Beneficios**
- Contrato a término indefinido.
- Excelente ambiente laboral.
- Cursos gratis en Solvo University.
- Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
- Planes de bienestar.
- Remuneración altamente competitiva.
- Muchas oportunidades de crecimiento.
- Oportunidades de practicar el idioma.
- No te pierdas esta gran oportunidad.

Si estás listo para unirte a un equipo dinámico y desafiar tus habilidades en ITSM, esta es tu oportunidad Esperamos recibir tu solicitud

Tipo de puesto: Tiempo completo

Sueldo: $3.500.000 al mes

Pregunta(s) de postulación:

- ¿Has trabajado previamente con Solvo?
- ¿Cuentas con disponibilidad inmediata para comenzar a trabajar?
- ¿Vives en Medellín o alrededores?
- ¿Cuentas con más de 2 años de experiência en Jira?
- ¿Tienes un nível de inglés B1+? El nível de inglés conversacional es un PLUS para esta vacante
- ¿Estás de acuerdo con trabajar presencialmente en Medellín?


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