Sales Department Intake Coordinator
hace 4 semanas
Compensation: Starting $ 500 USD / Month Base + Commission
Employment / Work Type: Remote / Full-Time / Contract
Work Hours: 8:00 AM to 8:00 PM EST / Monday to Sunday
Car Rental Sales Department Intake Coordinator:
Instant Luxury Rentals is seeking an Intake Coordinator for our Sales Department’s Customer Service Contact Center team
Our Contact Center Representatives generate quotes, follow up on pending reservations, answer general questions, research reservations and billing, troubleshoot and resolve a variety of customer concerns, and address complaints, all while providing the highest level of service for which weʼre known, and our customers expect
If you
Can utilize effective problem-solving techniques to resolve customer needs with confidence and empathy.
Value teamwork and personal honesty and integrity.
AND enjoy analyzing and resolving a variety of complex issues.
...then this may be that outstanding opportunity you have been searching for
Customer service is our way of life Our goal is to exceed our customer's expectations, and that starts with YOU One customer, one call; one delivered promise at a time.
We work hard and reward hard work In addition to $500 per month salary, you will have the opportunity to earn bonuses based on both individual and team performance. Top-performing individuals earn an additional $500/month.
Full-Time
Schedule Requirements: To best serve the needs of our customers, our Customer Service team is available until 8:00 pm EST offering full-time schedules with start times from 8:00 am. Schedules include working weekends and do not change week-to-week. Once a schedule is assigned, it is not negotiable upon completion of training.
**Requirements**:
You must have experience with closing over the phone. (Not just customer service or appointment setting - A REAL SALES CLOSER)
Must have a Neutral or American-Accent (Dynamic, articulate, and well-spoken
- Preferred) and Bilingual speaker (Spanish).
You must be a quick learner, be able to fit into a system and reproduce results.
Creates a sense of comfort and familiarity with their ability to build rapport.
Must be dynamic, articulate, and well-spoken with a confident telephone voice. Exceptional communication both verbal and written; a good telephone voice, proper English usage, and the ability to “project” oneself over the phone are necessary.
Must be passionate and driven about customer service.
Must have a high level of interest in working in a sales environment.
Must be dependable and comfortable working independently as well as part of a team where expertise is shared, and feedback is welcomed.
Must be willing to accept a starting pay of $500 USD per month plus commission spiffs.
Must have 6 months cumulative experience or involvement in any of the following: Sales & Customer Service: commission sales, retail, serving/restaurant/bar, or hospitality industry
Leadership: military, athletics/team activities, or community, social, or academic organizations.
**Responsibilities**:
Handle incoming calls, efficiently resolving a variety of customer service inquiries.
Making outbound calls to follow up with previously sent quotes and pending reservations.
Utilize problem-solving skills to answer customer requests efficiently.
Maintain, at a minimum, target levels of productivity and performance.
Locate and interpret complex information from a number of databases.
Maintain a courteous and pleasant demeanor while speaking with external and internal customers.
Adapt to the need of individual callers.
Accept repetitive work tasks while providing excellent service to customers.
Provide timely and accurate information reflecting a customer-oriented image for the company.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned qualifications.
Experience in a performance-based or metric-driven environment.
Call center experience preferred.
Experience handling help desk or escalated situations requiring problem resolution preferred.
Work-related experience working on a personal computer, navigating through multiple computer systems and screens.
Ability to participate and complete mandatory training for 6 weeks, M-F, 9-530 pm EST.
Must be willing to work a full-time schedule (40 hours/week), with start and finish times between 8:00 am to 8:00 pm (Eastern Time Zone), including both weekendsʼ days (Saturday & Sunday).
Technical Qualifications:
Must have a computer/PC or MACs with at least 8GB of ram.
We reserve the right to verify that your PC or MAC meets or exceeds this requirement.
Advanced personal computing and keyboard skills.
Ability to rely on provided resources and quickly research responses.
Strong time management, organizational and problem-solving skills.
Strong computer navigation skills and the ability to
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