Service Delivery Manager

hace 3 meses

Bogotá Cundinamarca, Colombia Endava A tiempo completo

**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Service Delivery ensures the delivery of our services to our clients and from our clients to their customers. They define and shape the best processes and tools for the client to maintain and increase a product’s value and manage the relationship between the client and our operational services teams. They are responsible for organization and governance, service design, operational excellence, customer experience and continuous service improvement.

**Responsibilities**:

- Developing client relationships
- Contractual Management: actively participates in Client / internal contract negotiations
- Production of Service Design requirements
- Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments
- Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services
- Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services
- Process Management: establishment and maintenance of the processes required in the provision of Client Services
- Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability
- CSAT: monitors and influences improved customer experience
- Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact
- Service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes
- Business Continuity Management: works closely with Client around business continuity; participates to the planning and implementation of methods for risk management, impact analysis
- Service Improvement Management: ensures Continual Service Improvement (CSI)
- Participates to the definition of countermeasures and contingency arrangements that relate to the serious disruption of IT services.
- Acts as bridge between the client and internal operation managers.

**Qualifications**
- 5+ years of experience
- Experience working in delivery of similar ITIL aligned services to SLAs.
- Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
- Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.
- Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans.
- Managing multiple work streams, internal resources and dynamic client priorities.
- Excellent written and spoken English.
- Able to write clear and articulate reports.
- Diplomatic and able to remain calm under pressure.

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
- In compliance with the Law 1581 of 2012, _**_Endava S.A.S. / Endava Colombia S.A.S_**_, identified with _**_NIT. Nº 900.955.679-3 / N° 900.594.521-9 _**_, with an address at Street 96 No. 10 - 38, floor 7th in the city of Bogotá and Career 48 No. 18A - 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs:_
- You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of ch

  • Delivery Manager

    hace 5 días

    Bogotá, Colombia Buscojobs Colombia A tiempo completo

    Manager, Service Delivery Bogotá, Bogota D.C. TeleTech Holdings, Inc. Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on Site in Bogotá, Colombia, you’ll be a part of... Media Delivery Manager Bogotá, Bogota D.C. Epsilon Data Management, LLC ...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia DEK Technologies A tiempo completo

    **Company Description**: - Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Anthology, Inc. A tiempo completo

    **Service Delivery Manager** **Remote - Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple...

  • IT Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    We are seeking an experienced IT Service Delivery Manager to join our team at Endava. This is a challenging and rewarding role that requires strong leadership and technical skills.As an IT Service Delivery Manager, you will be responsible for ensuring the successful delivery of our services to our clients. This includes developing client relationships,...

  • Service Delivery-incident Manager

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia STEFANINI LATAM A tiempo completo

    **Responsabilidades y atribuciones** - Supervisar la implementación y entrega de servicios, asegurando la adhesión a los estándares y níveles de servicio de los clientes.Desarrollar y mantener procedimientos operativos para asegurar la eficacia en la prestación de servicios. Relación con Clientes: - Establecer y cultivar relaciones sólidas con los...

  • Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    **Job Summary**As a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. Your primary goal will be to define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client...

  • Application Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia SGS A tiempo completo

    **Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. **Our 99,600 employees operate a network of 2,600 offices and laboratories**, working together to enable a better, safer and more interconnected world. Key...

  • Service Delivery Operations Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Description:At Lenovo, we are seeking a highly skilled Service Delivery Operations Manager to join our team. In this role, you will be responsible for delivering end-to-end services in Central America and the Caribbean, focusing on cost control and customer satisfaction.Key Responsibilities:Manage and develop authorized service centers to ensure they...

  • Manager, Service Delivery

    hace 1 semana

    Bogotá, Colombia TTEC A tiempo completo

    Manager, Service Delivery Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on Site in Bogotá, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring and coaching?...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Colombia Anthology Inc A tiempo completo

    Description Service Delivery Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s...

  • Service Delivery Manager

    hace 5 días

    Bogotá, Colombia INGEPSY A tiempo completo

    Description Service Delivery Manager Remote - Colombia ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple...

  • Service Delivery Executive

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Role OverviewWe are seeking a skilled Service Delivery Manager to join our team at Endava Limited. This role will be responsible for ensuring the successful delivery of our services to clients, defining and shaping processes and tools to maintain and increase product value, and managing relationships between clients and our operational services teams.Key...

  • Senior Manager, Service Delivery

    hace 4 días

    Bogotá, Colombia TTEC A tiempo completo

    Senior Manager, Service Delivery Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working On Site in Bogotá - Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring...

  • Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Summary:Anthology Inc is seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our team, you will be responsible for delivering exceptional services to our customers, providing superior level of customer support, project management, communication, and documentation.Key Responsibilities:Act as the central...

  • Service Manager

    hace 3 meses

    Bogotá, Colombia Sapiens International A tiempo completo

    Service Manager Location: Bogota, CO About Sapiens Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia DEK Technologies A tiempo completo

    **Company Description**: - Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Financial Services Delivery Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sapiens International A tiempo completo

    Job OverviewSapiens International, a leading provider of software solutions for the financial services industry, is seeking a highly skilled Financial Services Delivery Manager to join our team. As a key member of our delivery organization, you will be responsible for ensuring the successful establishment and continuous delivery of services to our...

  • Service Delivery Lead

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Neoris A tiempo completo

    En NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiência como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones...

  • Manager, Service Delivery

    hace 7 días

    Bogotá, Colombia TeleTech Holdings, Inc. A tiempo completo

    Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on Site in Bogotá, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity...