Manager, Service Delivery

hace 1 semana

Bogotá, Colombia TTEC A tiempo completo

Manager, Service Delivery
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on Site in Bogotá, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

**What You’ll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You’ll report to the Director, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

**During a Typical Day, You’ll**
- Improve the key success metrics associated with goals. These include:

- Customer Satisfaction Score
- Service Level Goals
- Quality Goals
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team

**What You Bring to the Role**
- Minimum 1 year call center or equivalent work experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Consistently mentor and inspire others
- Customer focused mindset
- Understanding, interpreting, and manipulating data for reporting

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

LI-OnSite

**Primary Location**: : Colombia-Distrito Capital de Bogota-Bogota

  • Delivery Manager

    hace 5 días

    Bogotá, Colombia Buscojobs Colombia A tiempo completo

    Manager, Service Delivery Bogotá, Bogota D.C. TeleTech Holdings, Inc. Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on Site in Bogotá, Colombia, you’ll be a part of... Media Delivery Manager Bogotá, Bogota D.C. Epsilon Data Management, LLC ...

  • IT Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    We are seeking an experienced IT Service Delivery Manager to join our team at Endava. This is a challenging and rewarding role that requires strong leadership and technical skills.As an IT Service Delivery Manager, you will be responsible for ensuring the successful delivery of our services to our clients. This includes developing client relationships,...

  • Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    **Job Summary**As a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. Your primary goal will be to define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client...

  • Service Delivery Operations Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Description:At Lenovo, we are seeking a highly skilled Service Delivery Operations Manager to join our team. In this role, you will be responsible for delivering end-to-end services in Central America and the Caribbean, focusing on cost control and customer satisfaction.Key Responsibilities:Manage and develop authorized service centers to ensure they...

  • Service Delivery Manager

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia DEK Technologies A tiempo completo

    **Company Description**: - Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Anthology, Inc. A tiempo completo

    **Service Delivery Manager** **Remote - Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Colombia Anthology Inc A tiempo completo

    Description Service Delivery Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s...

  • Service Delivery Manager

    hace 5 días

    Bogotá, Colombia INGEPSY A tiempo completo

    Description Service Delivery Manager Remote - Colombia ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple...

  • Service Delivery Executive

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Role OverviewWe are seeking a skilled Service Delivery Manager to join our team at Endava Limited. This role will be responsible for ensuring the successful delivery of our services to clients, defining and shaping processes and tools to maintain and increase product value, and managing relationships between clients and our operational services teams.Key...

  • Senior Manager, Service Delivery

    hace 4 días

    Bogotá, Colombia TTEC A tiempo completo

    Senior Manager, Service Delivery Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working On Site in Bogotá - Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring...

  • Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Summary:Anthology Inc is seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our team, you will be responsible for delivering exceptional services to our customers, providing superior level of customer support, project management, communication, and documentation.Key Responsibilities:Act as the central...

  • Service Delivery-incident Manager

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Service Manager

    hace 3 meses

    Bogotá, Colombia Sapiens International A tiempo completo

    Service Manager Location: Bogota, CO About Sapiens Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions...

  • Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia STEFANINI LATAM A tiempo completo

    **Responsabilidades y atribuciones** - Supervisar la implementación y entrega de servicios, asegurando la adhesión a los estándares y níveles de servicio de los clientes.Desarrollar y mantener procedimientos operativos para asegurar la eficacia en la prestación de servicios. Relación con Clientes: - Establecer y cultivar relaciones sólidas con los...

  • Application Service Delivery Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia SGS A tiempo completo

    **Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. **Our 99,600 employees operate a network of 2,600 offices and laboratories**, working together to enable a better, safer and more interconnected world. Key...

  • Financial Services Delivery Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sapiens International A tiempo completo

    Job OverviewSapiens International, a leading provider of software solutions for the financial services industry, is seeking a highly skilled Financial Services Delivery Manager to join our team. As a key member of our delivery organization, you will be responsible for ensuring the successful establishment and continuous delivery of services to our...

  • Manager, Service Delivery

    hace 7 días

    Bogotá, Colombia TeleTech Holdings, Inc. A tiempo completo

    Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on Site in Bogotá, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity...

  • IT Service Delivery Professional

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    OverviewAs a world-leading testing, inspection, and certification company, SGS offers exciting opportunities for IT professionals. We are looking for an experienced Application Service Delivery Manager (ASDM) to oversee the lifecycle of our corporate IT applications.

  • Customer Service Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Sapiens International A tiempo completo

    Job DescriptionA challenging opportunity has arisen for a seasoned Customer Service Operations Manager to join our team at Sapiens International. Based in Bogota, CO, this role will see you leading the end-to-end establishment and continuous delivery of services across three critical layers: Cloud Infrastructure, Application and Technical Support, and...