Customer Care Associate, Cpg

hace 7 meses


Cali, Colombia Avidbots A tiempo completo

**CPG Developer**

Avidbots is a robotics company with a vision to bring robotic solutions into everyday life to increase organizational productivity and to do that better than any other company in the world. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is offering comprehensive service and support to customers on 5 continents.

The CPG Developer provides internal support to the company and assists with front line support by creating “cleaning plans” for our clients, providing comprehensive cleaning solutions.

The CPG Developer may be required to travel to client sites in other regions and abroad. They must show a keen attention to detail and be able to work within the proper policies and procedures as required by the Internal planning/software team. Other duties may be assigned as necessary.

Since we are a start-up, you will be wearing many hats - the job might include helping setup testing frameworks, continuous integration and helping with other software development tasks. You will be working alongside an experienced team of robotics veterans and programmers to support you along the way.

**Main Tasks**:

- Interface with distributors and deployment teams to create and deliver customized cleaning plans and solutions for customers
- Communicate the solutions to the clients and document the process for issue tracking
- Work closely with the Customer Success team and the Deployments team by providing 30-, 60- and 90-days report on product use, productivity, challenges, efficiency, etc
- Consult best practices document and manuals to resolve client issues
- Willing to carry out site visit and analysis to deliver custom solutions for challenging environments
- Provide pre and post sales support to customers
- Participate in testing new versions of the software and provide suggestions for improvement
- Manage/supervise other team members to create cleaning plans during high demand periods
- Provide advice and training to on-site cleaning staff and new hires as required
- Help with general software development tasks as necessary (testing frameworks, etc)
- Actively review and resolve tickets assigned to the Cleaning Plan Generation (CPG) team
- Handle customer communications using CRM software

**Main Requirements**:

- B.Sc. in computer science, engineering or equivalent
- Comfortable working in English (at least level B2)
- Basic understanding of Robotics (path planning, localization, object detection etc)
- Familiar with Linux-based operating systems

**Bonus**:

- Strong knowledge of modern HTML, CSS, Javascript and PHP is plus
- Good knowledge of Python and Databases is an asset
- Working knowledge of ROS, CAD and vector drawing is preferred



  • Cali, Colombia EMERGIA CUSTOMER CARE COLOMBIA S.A.S A tiempo completo

    Recibe un cordial saludo de parte de **Emergia Customer Care Colombia.** Nuestra empresa una multinacional española dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa **Psicología o técnicos en talento humano y...


  • Cali, Valle del Cauca, Colombia Taskus A tiempo completo

    About the Role:As a Customer Service Representative at TaskUs, you will be an integral part of our team, providing exceptional customer experiences through various communication channels. This exciting opportunity allows you to utilize your bilingual skills to support our clients in a fast-paced, dynamic environment.Key Responsibilities:Respond to customer...


  • Cali, Colombia BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Cali, Colombia Colgate-Palmolive A tiempo completo

    Relocation Assistance Offered Within Country 136725 - Cali, Valle del Cauca, Colombia **JOB SUMMARY** **The category Manager for Andina leads the category team to define Brand Growth strategies in the different countries in order to deliver financials and SOM goals. Is responsible for the ACPL model for the different brands and to develop media plans...

  • Customer Support Expert

    hace 4 semanas


    Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

    Are you passionate about delivering exceptional customer experiences in the tech industry? We are seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company. As a key member of our global team, you will have the opportunity to work with clients from over 30 countries and contribute to...


  • Cali, Colombia UFINET COLOMBIA A tiempo completo

    Descripción General Brindar una solución ágil y diligente a las diferentes incidencias reportadas por clientes externos de Ufinet. Descripción de Funciones y/o Responsabilidades del Cargo Atención de llamadas telefónicas Atención de correos electrónicos de la cuenta de Ufinet Creación de incidentes en la herramienta de atención al...


  • Cali, Valle del Cauca, Colombia Adcomm-Mdu A tiempo completo

    We are seeking a skilled Business Development Associate to join our team in Cali. In this role, you will identify and nurture new business opportunities through outbound prospecting.Duties and Responsibilities:Provide strategic support to the sales team, setting clear objectives and fostering a customer-centric culture.Maintain key performance indicators...


  • Cali, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 152349 - Cali, Valle del Cauca, Colombia Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your...


  • Cali, Valle del Cauca, Colombia Tuyo Health A tiempo completo

    At Tuyo Health, we are revolutionizing healthcare by offering personalized telemedicine services that address the root causes of health issues. Our holistic approach is designed to cater to the unique needs of our patients. If you are passionate about health and have exceptional customer support skills, Tuyo Health invites you to explore this...


  • Cali, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 159300 - Cali, Valle del Cauca, Colombia **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...


  • Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

    We are seeking a highly skilled Customer Support Specialist to join our team at SupportYourApp. As a tech-savvy individual with excellent communication skills, you will provide exceptional support to customers via chat and email, building positive relationships and ensuring seamless issue resolution.Key Responsibilities:Deliver top-notch customer service...


  • Cali, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are crucial to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Associate - Consultant

    hace 5 días


    Cali, Colombia Sutherland A tiempo completo

    Job Description Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Service Consultants in this...


  • Cali, Colombia Solvo Global SAS A tiempo completo

    **Position Title**: Recruiter **City**:Cali **Location**: Versalles **Shift days, hours and time zone**: Monday to Friday 8am - 5pm MST (10am - 7pm Colombia) **Responsabilities**: Makes outbound recruiting calls to effectively source, screen, and attract new caregiver talent into the organization. - Answers inbound referrals and inquiries regarding our...


  • Cali, Colombia Kuehne+Nagel A tiempo completo

    Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. ** Your Role**: El Especialista de Atención al Cliente de Logística Marítima, apoya a los clientes brindándoles información útil, respondiendo preguntas y atendiendo...


  • Cali, Colombia BAXTER A tiempo completo

    Vantive: A New Company Built on Our Legacy Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership...


  • Cali, Valle del Cauca, Colombia Adcomm-Mdu A tiempo completo

    Overview">Adcomm MDU Services, LLC is a leading provider of Internet and Video Services for multi-tenant residential and commercial customers nationwide. We are seeking an experienced Business Development Associate to join our team in Cali and drive growth in the healthcare sector.Estimated Salary: $60,000 - $80,000 per yearJob Description">The ideal...


  • Cali, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 151843 - Cali, Valle del Cauca, Colombia The **Financial Analyst - Sales Controlling** is the primary business partner and Financial Leader for local Customer Development Teams. They utilize internal and external expertise to drive business decisions through Customer financial planning, simulation & analytics. **The...


  • Cali, Colombia StoneX Group A tiempo completo

    Overview: Connecting clients to markets - and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on innovation, human connection, and providing world-class...


  • Cali, Colombia BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...