Customer Retention Associate

hace 1 semana


Colombia ttg Talent Solutions, Inc. A tiempo completo

**Customer Retention Associate**

**Medellin**
**Full-time - permanent**
**Salary depending on experience**

At ttg Talent Solutions, we are seeking a Customer Retention Associate to join one of our esteemed clients. As a Customer Retention Associate, you will play a crucial role in supporting the Commercial Area Management in maintaining customer loyalty and satisfaction. Your primary objective will be to ensure a high percentage of customers renew their contracts with the company by providing exceptional service and exploring various options within our plans.

**Key Responsibilities**:

- Prepare semiannual progress reports outlining reasons why some customers chose not to renew, if applicable.
- Engage in telemarketing activities, follow-up on customer interactions, and assist with debt collection efforts.

**Minimum Requirements (Knowledge, Skills, and Abilities)**:

- Bachelor's degree in Sales, Marketing, or a related field.
- Proficiency in English at a level of 90%.
- Previous experience in the pre-paid medical insurance industry.
- Demonstrated expertise in delivering quality customer service.
- Proactive mindset and ability to take initiative.
- Effective communication skills, both verbally and in writing.
- Capable of working under pressure and meeting deadlines.
- Energetic and dynamic approach to work.
- Excellent interpersonal skills and ability to build positive relationships.
- Ability to follow oral and written instructions.

At ttg, _“_**We believe in making a difference One Person at a Time,”**_ ttg OPT

INDR

**Job Type**: Permanent

Pay: $2,500,000 - $3,000,000 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Associate (preferred)

**Experience**:

- Retention: 2 years (preferred)
- Pre-paid Medical Insurance: 2 years (preferred)
- Quality Customer Service: 2 years (preferred)

**Language**:

- English (preferred)



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