Retention Specialist

**Retention Specialist (customer service retention)**

**Medellin - Poblado**
**Full-time - permanent**
**Salary $3'200.000 COP**

At ttg Talent Solutions we are looking for a **Retention Specialist** to join one of our amazing clients. You will be in charge of providing support to the Commercial Area Management in the Customer Retention and/or Insured area. Achieve a high percentage of insureds who renew their contracts with the company. Negotiate with the insureds and provide them with different alternatives or options within our plans to retain the customer.

**Basic Functions**:

- Prepare semiannual progress reports on goals, with details of why some insureds chose not to renew, if applicable.
- Telemarketing, follow-up, and debt collection.

**Minimum Requirements (Knowledge, Skills, and Abilities)**:

- Higher education in Sales, Marketing, or a related degree
- English 90%
- Experience in Pre-paid Medical Insurance.
- Experience in Quality Customer Service.
- Knowledge and good use of utilities
- Proactivity
- Effective Communication, expressing and communicating correctly and clearly orally and in writing.
- Ability to work under pressure with closing dates.
- Dynamism - Energy.
- Ability to work under pressure with closing dates.
- Dynamism - Energy.
- Ability to handle interpersonal relationships.
- Follow oral and written instructions.

At ttg, _**“We believe in making a difference One Person at a Time,” **_ttg OPT

INDR

Pay: $3,200,000 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Experience**:

- Retention: 3 years (preferred)
- Sales: 3 years (preferred)
- Microsoft office tools: 3 years (preferred)

**Language**:

- english (preferred)