Customer Service Executive
hace 5 meses
- What you will be doing
- PRIMARY DUTIES AND RESPONSIBILITIES:
The holder of the position must independently execute the following tasks:
The holder of the position
- Edits and maintains jobs (Exports/Imports) in WorldStar.
- Writes conversation-protocols.
- Calculates transit-times.
- Calculates shipment prices.
- Raises jobs in WorldStar and edits these if need arises.
- Selects routings by deciding on a single or combination of transportation-types (airplane, car, train, Aerolink).
- Performs a “Routing Check”, specifically in regards to the selection and combination of different transport models (airplane, car, train, Aerolink).
- Orders drivers (pickup / delivery of shipments at the customer, delivery / pickup of shipments at the freight-company).
- Checks collected shipments in the office and prepares them for transport.
- Books and preadvises shipments.
- Monitors shipments during the transport and reacts flexibly to any deviation from the plan.
- Continuously checks the notes in WorldStar and handles preadvised shipments.
- Checks the planned departure or arrival times of flights (“Post Flight Check”).
- Completes jobs (enters extra-charges, pricing).
- Invoices shipments.
- Checks the internal debits and credits (Clearinghouse).
- Works securely with all pertinent regulations (ADR / DGR / IATA) as well as the relevant laws and ordinances.
- Uses and maintains the available technical tools (WorldStar, OpStar, BioStar, OAG, Flight Monitor).
- Maintains clinical trails using BioStar (study management).
- Regularly partakes in being on-call.
- Orders office supplies.
- Manages the store-room (packaging, supplies, cooling-media, etc).
- Communicates with national and international World Courier stations / Aerolink / agents.
- Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc).
He performs preliminary actions, specifically:
- Preconditioning and pre-placement of packaging-materials and cooling-media.
- Marking and labelling of shipments as per regulations.
- Preparation and/or procurement of all necessary documentation (HWB, MAWB, import or export permit, export customs paperwork, live animal certificate, dangerous goods declaration, etc).
- Checks transport documents as per GGVS / ADR / IATA-DGR.
He advises customers through:
- Explanation of the services.
- Explanation of the transport charges.
- Selection of the optimal transport alternative.
- Selection of the necessary documents for the transport.
- Information about irregularities / delays.
- Informing the customer of the delivery data (POD).
- The acceptance, examination and forwarding of complaints.
He carries out all customs formalities (Export / Import) through:
- The inspection and/or procurement of all necessary paperwork for the import or export (import or export permit, export customs paperwork, etc.).
- The determination of all customs and/or taxes, and entering these in WorldStar.
- Customs declaration (electronic or by internet) at the responsible customs office (Import / Export - ATLAS/NCTS for export declaration ; verbal customs declaration for low-value clearance ; CARNET procedure for carnet shipments
He supports sales through
- Forwarding relevant information to the Sales Executive
- Preparation and execution of written offers
Individual tasks:
The holder of the position is obligated to perform, in addition to the above described tasks, individual tasks assigned by his superiors, which are to be seen by their nature as part of his work area, or which arise out of necessity.
REPORTS DIRECTLY TO:
Customer Service Supervisor or Operations Supervisor, or rather to the Branch Manager / Country Manager / General Manager
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What your background should look like
Bachelor’s degree in international business, Business Administration.
- 3- 5 years of experience in.
- English Fluent
- Multi-Lingual, English required
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Customer-focused with the ability to effectively build trust and confidence.
- Ability to learn quickly and adopt a continuous learning mindset.
- Excellent problem-solving skills and an ability and desire to resolve issues effectively and efficiently.
- Strong organizational, planning, and process execution skills
- Proven ability to handle confidential information.
- Ability to communicate effectively both orally and in writing with employees at levels in the organization.
- Demonstrate cross-cultural awareness and sensitivity.
- Highly flexible and motivated with an ability to work independently as well as in a team setting.
- Build and maintain strong, collabor
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