Customer Service Executive

hace 5 meses

Bogota, Colombia DEUNA A tiempo completo

**About us:
DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

We seek a dynamic and customer-centric professional to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSE, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

**Responsibilities**:

- **Customer Engagement and Retention**:Proactively engage with customers to understand their core business and product usage.

Implement strategies to enhance customer satisfaction and promote long-term retention.
- **Client Training and Onboarding**:Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.
- **Product Knowledge and Education**:Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.
- **Trusted Advisor**:Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor.

Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
- **Voice of the Customer**:Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.
- **Product Feedback and Enhancement**:Collect and relay customer feedback to internal teams for continuous product improvement.

Collaborate with cross-functional teams to provide insights on how to serve our customers better.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven 5+ experience in customer success, account management, or a similar client-facing role.
- Strong understanding of the industry and the ability to align product features with customer needs.
- Excellent communication and interpersonal skills.
- Proactive problem-solving ability and a customer-centric mindset.
- Must speak English and Portuguese.

**What will you find when you join DEUNA?**

A multicultural team distributed throughout LATAM

Dynamism, agility and constant innovation

Being part of a high-impact solution for an entire region

The best tools and technology to operate

Being part of the startup culture. We are in full expansion

Incredible team

**Benefits**

Hybrid modality \uD83D\uDDA5️

Vacations and personal days \uD83C\uDFDD️

Economic support for internet and cell phone line\uD83D\uDCF1

We all own DEUNA, we offer stock options \uD83D\uDCB8

Multidisciplinary, diverse and dynamic team \uD83E\uDDE1

Be part of a dynamic team that's transforming the e-commerce landscape in LATAM.

**Join us at DEUNA

  • Executive Assistant

    hace 5 meses

    Bogota, Colombia Viva Executive Assistants A tiempo completo

    About the job As an **Executive Assistant** at Viva, you'll provide support to startup executives in the US, including CEOs, CFOs, etc. Your primary goal is to help them manage their time, be more efficient and productive. This includes areas like: - Travel & expense management - Meeting & presentation support - Team engagement & event planning -...

  • B2c Customer Service Executive

    hace 5 meses

    Bogota, Colombia Kaplan A tiempo completo

    Job Description Key Job Responsibilities- Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)- Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market- Maintain student database and student arrival pipeline- Provide prompt advice and support to student...

  • Customer Service Representative

    hace 5 meses

    Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...

  • Customer Support Executive

    hace 5 meses

    Bogota, Colombia REsimpli A tiempo completo

    We are a pioneering SaaS company transforming the real estate industry with our innovative technology solutions. We’re seeking a dynamic Customer Support Executive to bolster our growing team and deliver superior service to our valued clients. **Responsibilities**: 2. Run interactive software demos, showcasing our product’s unique benefits. 3. Log,...

  • Customer Service Executive

    hace 5 meses

    Bogota, Colombia Cencora A tiempo completo

    - What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: The holder of the position must independently execute the following tasks: The holder of the position - Edits and maintains jobs (Exports/Imports) in WorldStar. - Writes conversation-protocols. - Calculates transit-times. - Calculates shipment prices. - Raises jobs in WorldStar and edits these...

  • B2c Customer Service Executive

    hace 5 meses

    Bogota, Colombia Kaplan International A tiempo completo

    **Key Job Responsibilities** - Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland) - Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market - Maintain student database and student arrival pipeline - Provide prompt advice and support to student inquiries...

  • Customer Success Executive

    hace 5 meses

    Bogota, Colombia Cisco Systems A tiempo completo

    **Who You’ll Work With** Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. With the transformation to software subscription,...

  • Customer Service Officer

    hace 5 meses

    Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Customer Service Lead

    hace 5 meses

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Customer Service Representative

    hace 5 meses

    Bogota, Colombia WindshieldHUB, LLC A tiempo completo

    **About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...

  • Customer Success Executive, Startup América Latina

    hace 5 meses

    Bogota, Colombia AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Success Executive

    hace 5 meses

    Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role...

  • Customer Service Specialist

    hace 5 meses

    Bogota, Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Customer Service Agent

    hace 5 meses

    Bogota, Colombia Unicity USA Inc A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday -...

  • Customer Service Representative

    hace 5 meses

    Bogota, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Role: Customer Care Representative The Custmer Care Representative ensures that...

  • Customer Service Representative

    hace 6 meses

    Bogota, Colombia Pentasia A tiempo completo

    Our client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for junior and intermediate Customer Service Representatives to provide the best customer experience. **Job Summary**: The Customer Service Representative is...

  • E-commerce Customer Service Manager

    hace 5 meses

    Bogota, Colombia TLNT A tiempo completo

    A leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...

  • Customer Success Executive, Startup América Latina

    hace 2 meses

    Bogota, Colombia AIRA A tiempo completo

    **Descripción empresa**:**Funciones del cargo**:¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos?AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...

  • Customer Service Representative

    hace 6 meses

    Bogota, Colombia Dupont A tiempo completo

    At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Customer Success Executive

    hace 5 meses

    Bogota, Colombia Rindegastos A tiempo completo

    En Rindegastos estamos buscando a nuestro/a siguiente **Customer Success Executive** para nuestro equipo de Customer Experience, quien tendrá como objetivo principal desarrollar y mantener fuertes relaciones con clientes, desde pequeñas empresas hasta grandes corporaciones en Colombia para asegurar la lealtad y satisfacción en el uso de la...