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Lead IT Technician
hace 2 meses
**Position**:
**Responsibilities**:
- **Technical Support**:
- Provide technical assistance to end users in person, over the phone, and remotely.
- Promptly respond to customer requests and troubleshoot network and computer-related issues.
- Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.
- **Network and Server Infrastructure**:
- Assist in installing, monitoring, maintaining, and troubleshooting network and server infrastructure.
- Work with physical and virtual servers, switches, routers, wireless access points, and firewalls.
- **Vendor Interaction**:
- Collaborate with third-party hardware and software vendors by initiating and supporting vendor services as needed.
- Documentation and Training:
- Maintain accurate inventory records and supporting documentation for hardware and software.
- Stay informed about emerging technologies to support future company needs and validate proposed new technologies.
**Requirements**:
- ** **Experience**:
- Minimum 2 years of experience leading IT technicians.
- A total of 4 years of experience as an IT technician.
- Familiarity with access points, domain controllers, and Active Directory.
- Experience with Network Video Recorders (NVRs): Knowledge of configuring, maintaining, and troubleshooting NVRs for surveillance systems.
- **Team Leadership**:
- Provide leadership and guidance to the IT support team.
- Monitor team performance and provide feedback and coaching as needed.
- **Skills and Qualities**:
- Patient, well-organized, and customer oriented.
- Ability to work independently and ensure tasks are completed.
- Willingness to work one weekend day per week.
- Occasional evening work for installations and troubleshooting.
- Strong analytical and creative problem-solving abilities.
- Excellent written and verbal communication skills.
- Meticulous attention to detail.
- Physical capability to lift up to 50 pounds of technical equipment.
**Technical Requirements**:
- **Technical Proficiency**:
- Working knowledge of Windows 10/11.
- Familiarity with Office 2019/2021 (Word, Excel, Outlook, PowerPoint, etc.).
- Experience with Windows Server 2016/2019/2022.
- Ability to handle server, computer, and office equipment hardware installation, maintenance, repair, and upgrades.
- Bonus points for experience with enterprise networking and infrastructure management tools and services (AD, DHCP, DNS, etc.).
- Familiarity with Google Workspace is advantageous.
**Education**:
- Associate or Bachelor’s Degree in Computer Information Systems or equivalent
- CompTIA A+ or Net+ is a plus
**Compensation**:
- Competitive salary, comprehensive benefits, and performance-based bonuses.
**Schedule**:
- Full-time position with a 40-hour workweek.
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