Customer Service Assistant
hace 3 semanas
Eaton está buscando un(a) Representante de Servicio al Cliente para nuestra Oficina de Bogotá.
**What you’ll do**:
- Esta posición es responsable del ingreso de ordenes de compra al ERP de acuerdo a los requerimientos de los clientes de Eaton industries Colombia. Resolución de requerimientos, consultas, solicitudes, quejas y reclamos de los clientes.
Determina soluciones y / o las respuestas apropiadas en la resolución de reclamos de clientes, Gestión de ajustes de facturación por medio de Notas crédito, garantías y devoluciones de mercancía.
- Proporcionar asistencia telefónica y comunicación electrónica para los clientes de acuerdo a requerimientos.
- Documentar todos los contactos con los clientes aplicables en los sistemas de software relacionados.
- Ayudar a los distribuidores y clientes finales en forma precisa la resolución de problemas y la determinación de la causa raíz para evitar la repetición del suceso.
- Gestión de pedidos de venta.
- Revisión periódica del estado de las garantías.
- Crear nuevos productos de referencia en el sistema.
- Seguimiento en plazos de entrega.
- Contacto permanente con los clientes para resolver y solucionar casos recurrentes
- Representar a Eaton de una manera cortés, ética y profesional en todo momento.
LI-MG3
**Qualifications**:
Educación: Estudios superiores en Administración de empresas, Ingeniería Eléctrica o carreras afines.
Formación:
- Servicio al Cliente
- Manejo de paquete básico de Office.
- Manejo del correo corporativo (Outlook).
- Ingles Intermedio
- Atención al público.
Experiência: Mínimo tres años de experiência en servicio al cliente
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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