Virtual Insurance Verification Officer

hace 2 días


Medellín Antioquia, Colombia Solvo Global SAS A tiempo completo

**Virtual Insurance Verification Officer**

**Shift**: Monday to Friday, 9:00 AM to 5:00 PM EST

**Essential for this position**:

- Answer questions regarding the practice.
- Efficiently and accurately obtain verification of benefits and authorizations for multiple clinics.
- Demonstrate excellent customer service while multitasking.
- Maintain a well-lit professional office setting with high-speed internet and a quiet work environment.
- Exhibit a high level of professionalism and work ethic.

**Qualifications**:

- Experience with benefit verification and authorization.
- 2+ years of Medical Front Office experience.
- Outpatient rehab office experience preferred.
- Proficient computer and typing skills with software knowledge.
- Exceptional written and verbal communication skills.
- Excellent customer service skills with formal training.
- Ability to handle inbound and outbound calling.
- Ability to work independently and take initiative.
- Strong organizational skills and ability to multi-task in several EMR systems simultaneously.
- Ability to deal with patients and clients in a caring, respectful, warm, and empathetic manner.
- Minimum of 2 years of experience in an insurance role within a medical office environment.
- Ability to maintain a calm, professional demeanor in difficult situations.
- Strong collaboration, facilitation, and communication skills.

**Key Responsibilities**:

- Answering phone calls and addressing patient questions.
- Verifying appointments and ensuring proper patient information.
- Checking benefits and verifying insurance policies.

Tipo de puesto: Tiempo completo



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