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Service Desk Analyst, Jr
hace 1 mes
We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.
Right now, we are looking for a **Service Desk Analyst** to join our team at our **Bogota, Colombia** office.
- You will get the chance to:_
- Respond to requests for technical assistance in person, via phone, electronically
- Follow up on all tickets in a timely manner and follow through to resolution.
- Using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies
- Diagnose and resolve technical hardware and software issues
- Advice user on appropriate action
- Follow standard help desk procedures
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Assist other departments with troubleshooting and tech inquiries
- What will help you succeed:_
- 1+ years of Service Desk Analyst experience
- 1+ years of Service Desk Analyst experience
- Hardware knowledge: Basic
- Software troubleshooting: Basic
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience(Ex. Certification)
- Languages: Basic level of English
- Technical Skills:_
- Monitoring tools, phone support, ticketing system, password reset, network operations,MDM, MS 365: Basic
- Jamf: Advance, Azure: Basic.
- Windows 10 & 11, Office 365, Adobe Acrobat, iOS devices, Android Devices, Printers.
- Mac OS: Basic.
- Linux: Basic.
- Networking: Basic.
- VPN: Basic, VoIP Telephony: Basic.
- Cloning and Imaging: Intermediate.
At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.
**Are you ready?
