Global Field Business Support Specialist

hace 5 meses

Bogota, Colombia SAP A tiempo completo

**We help the world run better**

**What you will do**

In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists, advise and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide and advise on deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers and achieving order targets.

Position title: Global Field Business Support Specialist - Early Career Talent

Location: Bogota, Colombia

Type of contract: Temporary

Duration: 6 months up to 24 months

The Early Career Talent will do tasks such as:

- Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP all deal motions
- Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms)
- Partner with Industry AES, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure
- Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records
- Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment
- Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals, ensure final business, and contract terms

**What you bring**

**Education**:

- Recent University graduate. Associates or bachelor’s degree
- Finished Internship

Requirements and Experience:

- Maximum of 2 year of experience in the area
- Advanced English needed - additional languages beneficial depending on the supporting region/MUs
- Knowledge with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus
- Flexibility to work virtually or in local office (as needed and available)
- Flexibility to work varied business hours to ensure full Field Business Support LAC Regional coverage, especially at quarter and year-end
- Detailed-oriented, organized, and effective communication skills (both oral and written)
- Independent communication and negotiation with client
- Ability to work under pressure
- Ability to work in an international environment
- Strong will to deliver excellent quality
- Willingness to learn and improve
- Team spirit contribution
- Strong organizational skills
- Accountability for achieving both individual and shared team goals
- Excellent communication and presentation skills, ability to communicate effectively with peers and management
- Creative problem-solving abilities
- Creativity, enthusiasm and a desire for continuous improvement

Desired:

- Experience with sales and deal processes involving RISE, Private and Public Cloud, and other complex Cloud deal motions is a plus.
- Background in sales, quote-to-cash process & deal execution
- Working experience within a shared service center environment (preferred)

**About the team**

With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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