Bilingual Global Support Specialist

hace 6 meses


Bogota, Colombia Anthology, Inc. A tiempo completo

Support Analyst

Remote - Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

A Bilingual Support Analyst is responsible for supporting the Spanish

The Bilingual Support Analyst is responsible for providing client facing written and oral support for Anthology software. Primary responsibilities will include:

- Using a customer-centric mindset for all designated customers
- Incident creation, routing, tracking, updating, escalation, resolution and completion in a professional and timely manner
- Quickly establishing rapport, gaining and maintaining credibility with diverse audiences
- Following established guidelines and industry best practices to resolve customer issues
- Providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system, ServiceDesk
- Escalating issues to Senior Support Analysts, Technical Support Engineers, and management as appropriate

Required skills/qualifications:

- Bachelor’s Degree or equivalent work experience
- 0-2 years of customer service experience
- Solid analytical and troubleshooting skills
- Strong oral and written communication skills
- Ability to work closely with other team members
- Desire to learn both the technical and business aspects of the Higher Education and Not-for-Profit sectors
- Proficient in Microsoft Office Suite
- Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

- 2-4 years working in a corporate environment supporting a product or Software as a Service (SaaS)
- Technical proficiency with software products

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.



  • Bogota, Colombia Continuum Global Solutions A tiempo completo

    Bogotá, Bogotá D.C., CO, 111611**Description: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do...


  • Bogota, Colombia GroupCOS A tiempo completo

    We are hiring! We are looking for empowered persons seeking for personal growth! We are hiring bilingual technical support specialists. What we offer? - Salary: Payrate starts at $2'800.000 + $200.000 metrics bonus - Training Schedule: Monday - Friday | Timeframe between 8:00 AM - 7:00 PM - Conditions: On Site, located ner Parque de la 93 - Indefinite term...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Specialist to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...


  • Bogota, Colombia TTEC A tiempo completo

    Bilingual Technical Support Representative - English-Spanish **Bilingual Technical Support Representative - English-Spanish** Bringing smiles is what we do at TTECfor you and the customer. As a **Bilingual Technical Support Representative** working in **Bogota, Colombia**, you’ll be a part of creating and delivering amazing customer experiences while you...


  • Bogota, Colombia TTEC A tiempo completo

    Bilingual Technical Support Representative - English-Spanish **Bilingual Technical Support Representative - English-Spanish** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a **Bilingual Technical Support Representative** - Spanish-English** working in Bogota, Colombia, you’ll be a part...


  • Bogota, Colombia SGF Global A tiempo completo

    Prestigious Multinational Company in the Telecommunications sector is looking for a Bilingual Accounting Analyst (high English conversational level, you will have to speak with foreign bosses all the time), in Bogotá. Monthly Salary: COP $4.000.000. Indefinite term contract. Face-to-face modality. Immediate Availability. Functions: - Support the...


  • Bogota, Colombia SGF Global A tiempo completo

    Prestigious Multinational Company in the Telecommunications sector is looking for a Bilingual Accounting Analyst (high English conversational level, you will have to speak with foreign bosses all the time), in Bogotá. **Conditions**: - Monthly Salary: COP $4.000.000. - Indefinite term contract. - Face-to-face modality. - Immediate Availability. - Schedule...

  • IT Support Specialist

    hace 6 meses


    Bogota, Colombia Skechers A tiempo completo

    IT Support Specialist Colombia xxxxx About Skechers Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do - delivering stylish, innovative, and quality products. Serving over 180 countries and...


  • Bogota, Colombia ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bogota, Colombia Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Bogota, Colombia SAP A tiempo completo

    **We help the world run better** **What you will do** In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team...


  • Bogota, Colombia Sofvio A tiempo completo

    We're helping one of our clients, **Zibor Desarrolladores**, hire for a **Technical Support Specialist**. “Developing the best products and services for our customers.” Compensation**:COP2.5M - 3.5M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in L2 support, server administration, AD (Active directory), network...


  • Bogota, Colombia S-workz A tiempo completo

    **Bilingual Oracle HCM Suite or Workday Specialist** **Human Resources** **Hybrid 3 days in office - 2 days home** Location: BOGOTA, Colombia - English B2+ **Company brief** We are Sworkz, pioneering the future of talent management as a global Talent-as-a-Service provider. Specializing in borderless hiring and staffing solutions, we empower businesses...

  • Bilingual Data Entry

    hace 6 meses


    Bogota, Colombia Solvo Global A tiempo completo

    En **Solvo Global** estamos en la búsqueda deun **Data Conversion Specialist** en la ciudad de **BOGOTÁ** para unirse a nuestro creciente equipo con uno de nuestros Clientes Norteamericanos más importantes de nuestra compañia. **Responsabilidades esenciales**: - Acceder y exportar datos relevantes de salarios y RRHH desde la plataforma de nóminas...


  • Bogota, Colombia Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...

  • HR Specialist

    hace 6 meses


    Bogota, Colombia TRANS-PRO LOGISTICS A tiempo completo

    **Exciting Bilingual Human Resources Specialist Opportunity at Trans-Pro Logistics Inc** Join **Trans-Pro Logistics Inc**, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation...

  • HR Specialist

    hace 6 meses


    Bogota, Colombia TRANS-PRO LOGISTICS A tiempo completo

    **Exciting Bilingual Human Resources Specialist Opportunity at Trans-Pro Logistics Inc** Join **Trans-Pro Logistics Inc**, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation...

  • Bilingual Math Teacher

    hace 6 meses


    Bogota, Colombia Personal Tutoring A tiempo completo

    Are you passionate about math and bilingual education? We have an exciting opportunity for you! **Position**: Bilingual Math Teacher **Salary**: $3 million pesos per month **Perks**: - Free lunch daily - Dynamic and supportive work environment - Opportunity to work with motivated students and staff - Professional development...

  • Product Specialist

    hace 6 meses


    Bogota, Colombia ABB A tiempo completo

    **Product Specialist (Costumer Support)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...