Customer Service

hace 6 meses


Bogota, Colombia GEA Group A tiempo completo

**Customer service**:
**Job information**:
**Reference number**:
JR-0026923

**Job function**:
Sales

**Position type**:
Full time

**Site**:
Bogotá D.c.
CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221
- GEA es una multinacional de ingeniería y uno de los mayores proveedores del mundo para los sectores de alimentos, bebidas, química y farmacéutica. Estamos enfocados en procesos de tecnología de ingeniería avanzada, desarrollo de componentes y servicios integrales como diseño e instalaciones de plantas y venta de maquinaria, con la visión de mejorar la sostenibilidad y la eficiencia de los procesos de producción a nível mundial. GEA tiene una amplia cartera que abarca casi toda la cadena alimentaria. De hecho, sin darte cuenta, es probable que hayas comido, bebido o tomado medicamentos producidos con equipos GEA en las últimas 48 horas. Gracias a que somos más 18.000 empleados en más de 170 países y con presencia en todos los continentes contribuyendo significativamente al éxito de GEA. Estamos enfocados en apoyar a nuestros clientes mientras todos trabajamos hacia una producción más sustentable en todas las industrias con las que colaboramos. Estamos enfocados en "Engineer for a better World". Únete a nosotros como: Customer services**Your responsibilities and tasks**:
Como Customer services serás el responsable por el procesamiento y seguimiento de pedidos de los distribuidores desde su recepción hasta la coordinación de entrega, incluyendo la integración de procesos internos con finanzas, supply chain y proveedores específicos. Asi mismo, tendrás comunicación general con los distribuidores enviando documentos generados por otras áreas de Farm Technologies.

¿Cuáles serán tus responsabilidades?:

- Recepción, de pedidos de clientes y distribuidores.
- Verificación de precios de los pedidos.
- Coordinar forma de envío con el distribuidor o cliente.
- Clasificación de los pedidos según familia de productos
- Creación y organización de carpetas de pedidos con documentación requerida.
- Ingreso de pedidos de distribuidores y clientes en SAP.
- Ingreso de pedidos de fábricas GEA (USA, Alemania, Argentina, Brasil) y otros proveedores en SAP y en la plataforma correspondiente.
- Emisión de ordenes de producción de línea de higiene (químicos) y envío a maquilador local.
- Comunicación con clientes, distribuidores, fabricas y otros proveedores para seguimiento de los pedidos
- Coordinación y seguimiento con finanzas en temas de: estado de cuenta, pagos de distribuidores y facturación.
- Coordinación fabrica / distribuidor para la entrega de pedidos exworks
- Seguimiento fábrica / área supply chain para entrega de materia prima línea de higiene a Maquilador.
- Revisión de stock materia prima de higiene y tramite de pedidos.
- Recepción y procesamiento de reclamaciones no técnicas de los pedidos.
- Apoyo administrativo y seguimiento a garantías y reclamaciones técnicas según indicaciones del área técnica.
- Gestión de pedidos de compra y licenciamiento de software (DairyPlan / DairyNet)
- Reporte consolidado de estatus de pedidos en proceso y entregados.
- Reporte de márgenes de pedidos procesados.
- Reporte de avance de pedidos y facturación frente a budget a cada línea de productos.
- Envío comunicaciones a administrativas a los distribuidores.

**Your profile and qualifications**:
¿Qué educación, conocimientos y experiência necesitas?
- Grado universitario o tecnológico en administración o ingeniería.
- MS Office, SAP, Power BI.
- Ingles B1
- Experiência con comunicación con clientes y proveedores.
- Servicio al cliente
- Comunicación efectiva y asertiva con diferente tipo de personalidades.

Deseable haber trabajado y tener experiência en:

- Procesamiento de pedidos
- Ventas.
- Experiência en trato con distribuidores y/o clientes.
- Habilidad para aceptar rechazos y quejas y encontrar soluciones y la forma de motivar a los clientes nuevamente.



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