Specialist Customer Service

hace 5 meses

Bogota, Colombia Abbott Laboratories A tiempo completo

Customer Experience Specialist (Colombia)

**Department**: Customer Service

**SUMMARY OF THE POSITION**

Job is based in Bogota, Colombia

**RESPONSIBILITIES**
- Be the leader of Order Management and assure governance to execute purchase orders processing, returns, free of change deliveries and customer master data.
- Monitor the Order Management and delivery operation (Order Management) through the On Time in Full indicator, in order to interact on the impacts and benefits for the customer's experience.
- Be the business partner with commercial teams and act a central point of communication between commercial, finance, logistics, planning, technical service.
- Be the customer advocacy assuring processing lead and deliveries times feet’s to customers interests, looking for a superior customer experience that generate opportunities to improve satisfaction and loyalty.
- Periodically review procedures and work instructions, ensuring operational adherence to the order management flow and constantly.
- Use the best market practices and automation to improve the order management flows, using automation, performance indicators dashboards, Business Intelligences tools, etc
- Support the structuring of the implementation process for order entry on a massive scale with e-commerce, portal and digital transformation.
- Guarantee the entry of orders in accordance with the service SLA and the quantities requested by customers, following the Concept of Perfect Order.
- Make contacts and visits to strategic clients to guarantee attention and level of service in accordance with the contracts
- Support the sales team through analysis, construction of control tools and visibility of the order book.
- Perform the customer journey mapping process, discovery customer paint points and its root causes, work as a team leader on improvement process and engage to close the loop with customers after the process map.
- Ensure the governance and development of the Customer Experience program through the indicators: Net Promote Score, Customer Satisfaction, Customer Effort Score and Financial Returns of the program.
- Leading operational alignment meetings with the Commercial, Fiscal, Finance, logistics and planning teams, and challenging opportunities for improve processes and communications.
- Proactively lead the tests and implementations of the ERP system.
- Support the development and manage the operation through service level indicators, identifying operational failures and proposing corrective actions.
- Minimize the number of claims calls and increase service satisfaction through the effective identification of root causes and effects, as well as adequate guidance for customers, sales and marketing teams in relation to the operational problems.
- Act and guarantee the qualification of the professionals in the area and the sales team, regarding the order flows and billing.
- Guarantee compliance with the rules, procedures and policies established by the company, as well as suggest changes in the process whenever there is an effective opportunity.
- Manage Professional Services contracts for Order Management, and be responsible for their results.
- Report work incidents and any unsafe act that prevents the proper performance of work
- Seek comprehensive health care and participate in the prevention of occupational hazards.
- Provide clear, truthful, timely and complete information on your health status.
- Immediately report the occurrence of an accident or incident.
- Comply with the rules, regulations and instructions of the company's Occupational Health and Safety Management System.
- Report in a timely manner the presence of working conditions that are dangerous for the safety and health of the worker.
- Maintain order and cleanliness in the different workplaces.
- Comply with and abide by all the Policies that make up the Occupational Health and Safety Management System

**EXPERIENCE & QUALIFICATIONS**
- _ EDUCATION_
- ** Formation**: Bachelors in administration, engineering, logistics or related areas.
- _ MINIMUM EXPERIENCE_
- ** Minimum Experience**: 4 to 6 years as a leader in order management flow, managing direct headcounts and professional services.

Have experience on Customer Experience programs, customer journey and Net promote scores would be a plus

Having exercised leadership in order management, logistics and planning processes will be a differential too.

**Additional topics relevant for the position**:

- Previous experience on eCommerce and SAP
- Should be able to think outside the box with innovation and creativity
- Empowerment to take decisions
- Stronger influencer
- Customer Centric Orientation
- Passion to provide service to the customer
- Excellent communication and presentation skills
- Capable to draw and review procedures and workflows
- _ LANGUAGE SKILLS_

Fluency in English and Spanish are required

**COMPETENCES**

**Develop talents**:

- Continuously develop your own skill set, and ensure teac

  • Customer Service Specialist

    hace 5 meses

    Bogota, Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Customer Service Specialist

    hace 5 meses

    Bogota, Colombia Philips A tiempo completo

    **Job Title**: Customer Service Specialist - Bogotá **Customer Service Specialist, Bogotá** In this role, you’ll have the opportunity to make life better, by interacting with customers, company sales and/or service team to handle a variety of pre-sales or post sales service functions. **Your role**: - Lead the implementation of Lean tools such as...

  • Customer Service Sr Specialist

    hace 5 meses

    Bogota, Colombia Kenvue A tiempo completo

    Description **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our...

  • Customer Service Specialist

    hace 5 meses

    Bogota, Colombia Spreetail A tiempo completo

    We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis. **How you will achieve success**: - Think critically to resolve...

  • Customer Service Specialist

    hace 5 meses

    Bogota, Colombia Spreetail A tiempo completo

    We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis. **How you will achieve success**: - Think critically to resolve...

  • Coordinator, Customer Service

    hace 5 meses

    Bogota, Colombia Merit Medical Systems Inc. A tiempo completo

    Work Shift: DAY Work Schedule: Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. ESSENTIAL FUNCTIONS...

  • Customer Service Representative

    hace 5 meses

    Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...

  • Especialista Jr Customer Service

    hace 5 meses

    Bogota, Colombia Kenvue A tiempo completo

    **ESPECIALISTA JR CUSTOMER SERVICE**-2307008883W Description **CUSTOMER SERVICE JR SPECIALIST** Kenvue está en búsqueda de un/una Customer Service Jr Specialist. Esta posición reporta a Líder Sr de Servicio al Cliente y está ubicada en Bogotá, Colombia. **¿Quiénes somos?** En Kenvue, parte de la familia de empresas de Johnson & Johnson (Kenvue),...

  • Customer Success and Review Specialist

    hace 5 meses

    Bogota, Colombia J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...

  • Commercial Management and Customer Service

    hace 5 meses

    Bogota, Colombia Club Inspira SAS A tiempo completo

    Are you a dynamic bilingual professional passionate about the commercial world and customer satisfaction? Seize this opportunity to shine! We are seeking a Commercial Management and Customer Service Specialist to join our energetic team at Doctora Veronicas Dental Office (Dental Tourism) **Responsibilities**: - Efficiently manage leads from our CRM...

  • Customer Specialties Specialist

    hace 5 meses

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...

  • Customer Specialties Specialist

    hace 5 meses

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...

  • Customer Service Officer

    hace 5 meses

    Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Customer Service Lead

    hace 5 meses

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Customer Service Agent

    hace 5 meses

    Bogota, Colombia Solvo Global A tiempo completo

    En Solvo Global nos encontramos en la búsqueda de un Client Relations Specialist quien será el responsable de ayudar a los clientes de primer nível con sus problemas, peticiones y preguntas, principalmente a través de correos electrónicos y a veces con llamadas. Debe programar y asistir a reuniones diarias con departamentos internos y presidentes de...

  • Customer Service Representative

    hace 5 meses

    Bogota, Colombia WindshieldHUB, LLC A tiempo completo

    **About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...

  • Customer Support Specialist

    hace 5 meses

    Bogota, Colombia Zimmer Biomet A tiempo completo

    **Requisition Number**: AMER28473 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals,...

  • Customer Support Specialist

    hace 5 meses

    Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER28473 Employment Type Full-time Location Bogota **Job Summary**: - The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals, surgery centers,...

  • Customer Service Agent

    hace 5 meses

    Bogota, Colombia Unicity USA Inc A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday -...

  • Customer Specialties Jr Specialist

    hace 5 meses

    Bogota, Colombia Kenvue A tiempo completo

    **CUSTOMER SPECIALTIES JR SPECIALIST**-2307010725W Description **Cuál será tu función?** El analista de Servicio al Cliente brinda soporte directo a los clientes internos y facilita las actividades transaccionales. Se espera que las personas que desempeñen esta función demuestren una comprensión básica de los procesos y productos de servicio al...