Specialist Customer Service
hace 2 días
Customer Experience Specialist (Colombia)
**Department**: Customer Service
**SUMMARY OF THE POSITION**
Job is based in Bogota, Colombia
**RESPONSIBILITIES**
- Be the leader of Order Management and assure governance to execute purchase orders processing, returns, free of change deliveries and customer master data.
- Monitor the Order Management and delivery operation (Order Management) through the On Time in Full indicator, in order to interact on the impacts and benefits for the customer's experience.
- Be the business partner with commercial teams and act a central point of communication between commercial, finance, logistics, planning, technical service.
- Be the customer advocacy assuring processing lead and deliveries times feet’s to customers interests, looking for a superior customer experience that generate opportunities to improve satisfaction and loyalty.
- Periodically review procedures and work instructions, ensuring operational adherence to the order management flow and constantly.
- Use the best market practices and automation to improve the order management flows, using automation, performance indicators dashboards, Business Intelligences tools, etc
- Support the structuring of the implementation process for order entry on a massive scale with e-commerce, portal and digital transformation.
- Guarantee the entry of orders in accordance with the service SLA and the quantities requested by customers, following the Concept of Perfect Order.
- Make contacts and visits to strategic clients to guarantee attention and level of service in accordance with the contracts
- Support the sales team through analysis, construction of control tools and visibility of the order book.
- Perform the customer journey mapping process, discovery customer paint points and its root causes, work as a team leader on improvement process and engage to close the loop with customers after the process map.
- Ensure the governance and development of the Customer Experience program through the indicators: Net Promote Score, Customer Satisfaction, Customer Effort Score and Financial Returns of the program.
- Leading operational alignment meetings with the Commercial, Fiscal, Finance, logistics and planning teams, and challenging opportunities for improve processes and communications.
- Proactively lead the tests and implementations of the ERP system.
- Support the development and manage the operation through service level indicators, identifying operational failures and proposing corrective actions.
- Minimize the number of claims calls and increase service satisfaction through the effective identification of root causes and effects, as well as adequate guidance for customers, sales and marketing teams in relation to the operational problems.
- Act and guarantee the qualification of the professionals in the area and the sales team, regarding the order flows and billing.
- Guarantee compliance with the rules, procedures and policies established by the company, as well as suggest changes in the process whenever there is an effective opportunity.
- Manage Professional Services contracts for Order Management, and be responsible for their results.
- Report work incidents and any unsafe act that prevents the proper performance of work
- Seek comprehensive health care and participate in the prevention of occupational hazards.
- Provide clear, truthful, timely and complete information on your health status.
- Immediately report the occurrence of an accident or incident.
- Comply with the rules, regulations and instructions of the company's Occupational Health and Safety Management System.
- Report in a timely manner the presence of working conditions that are dangerous for the safety and health of the worker.
- Maintain order and cleanliness in the different workplaces.
- Comply with and abide by all the Policies that make up the Occupational Health and Safety Management System
**EXPERIENCE & QUALIFICATIONS**
- _ EDUCATION_
- ** Formation**: Bachelors in administration, engineering, logistics or related areas.
- _ MINIMUM EXPERIENCE_
- ** Minimum Experience**: 4 to 6 years as a leader in order management flow, managing direct headcounts and professional services.
Have experience on Customer Experience programs, customer journey and Net promote scores would be a plus
Having exercised leadership in order management, logistics and planning processes will be a differential too.
**Additional topics relevant for the position**:
- Previous experience on eCommerce and SAP
- Should be able to think outside the box with innovation and creativity
- Empowerment to take decisions
- Stronger influencer
- Customer Centric Orientation
- Passion to provide service to the customer
- Excellent communication and presentation skills
- Capable to draw and review procedures and workflows
- _ LANGUAGE SKILLS_
Fluency in English and Spanish are required
**COMPETENCES**
**Develop talents**:
- Continuously develop your own skill set, and ensure teac
-
Customer Service Specialist
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Service Specialist
hace 1 semana
Bogota, Colombia Philips A tiempo completo**Job Title**: Customer Service Specialist - Bogotá **Customer Service Specialist, Bogotá** In this role, you’ll have the opportunity to make life better, by interacting with customers, company sales and/or service team to handle a variety of pre-sales or post sales service functions. **Your role**: - Lead the implementation of Lean tools such as...
-
Customer Service Sr Specialist
hace 4 semanas
Bogota, Colombia Kenvue A tiempo completoDescription **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our...
-
Customer Service Sr Specialist
hace 1 día
Bogota, Colombia Kenvue A tiempo completoDescription **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our...
-
Customer Service Specialist
hace 4 semanas
Bogota, Colombia Zimmer Biomet A tiempo completo**Requisition Number**: AMER28199 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals,...
-
Customer Service Specialist
hace 4 semanas
Bogota, Colombia Zimmer Biomet A tiempo completo-Requisition Number AMER28199 Employment Type Full-time Location Bogota **Job Summary**: - The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals, surgery centers,...
-
Customer Service Specialist
hace 3 días
Bogota, Colombia Spreetail A tiempo completoWe’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis. **How you will achieve success**: - Think critically to resolve...
-
Customer Service Specialist
hace 1 semana
Bogota, Colombia Spreetail A tiempo completoWe’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis. **How you will achieve success**: - Think critically to resolve...
-
Customer Service
hace 2 meses
Bogota, Colombia Trendstack A tiempo completo**Job Title**: Customer Service & Marketing Specialist (Remote, Part-Time) **Location**:Bogotá, Colombia (Remote) **Hours**: 20 hours per week, afternoons **Payment**: Monthly Payment of $500 USD **Company**: E-commerce Fashion Company **About the Company**: Trendstack is a leading online fashion retailer specializing in the latest trends and styles. We...
-
Customer Service: Consultant/intake Specialist
hace 2 semanas
Bogota, Colombia Legal Management Group A tiempo completoWe need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm. We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist should be friendly,...
-
Coordinator, Customer Service
hace 3 semanas
Bogota, Colombia Merit Medical Systems Inc. A tiempo completoWork Shift: DAY Work Schedule: Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. ESSENTIAL FUNCTIONS...
-
Customer Service Representative
hace 2 semanas
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoWe are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...
-
Especialista Jr Customer Service
hace 2 meses
Bogota, Colombia Kenvue A tiempo completo**ESPECIALISTA JR CUSTOMER SERVICE**-2307008883W Description **CUSTOMER SERVICE JR SPECIALIST** Kenvue está en búsqueda de un/una Customer Service Jr Specialist. Esta posición reporta a Líder Sr de Servicio al Cliente y está ubicada en Bogotá, Colombia. **¿Quiénes somos?** En Kenvue, parte de la familia de empresas de Johnson & Johnson (Kenvue),...
-
Especialista Jr Customer Service
hace 2 días
Bogota, Colombia Kenvue A tiempo completo**ESPECIALISTA JR CUSTOMER SERVICE**-2307008883W Description **CUSTOMER SERVICE JR SPECIALIST** Kenvue está en búsqueda de un/una Customer Service Jr Specialist. Esta posición reporta a Líder Sr de Servicio al Cliente y está ubicada en Bogotá, Colombia. **¿Quiénes somos?** En Kenvue, parte de la familia de empresas de Johnson & Johnson (Kenvue),...
-
Customer Success and Review Specialist
hace 1 semana
Bogota, Colombia J. Blanton Plumbing A tiempo completo**Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...
-
Customer Service Manager Latam
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest...
-
Remote Customer Service Representative
hace 4 semanas
Bogota, Colombia Chef's Deal Restaurant Equipment Company A tiempo completoYou do not need to live in US for this job. We are seeking a specialist that lives in Colombia and can work at US Central time; time frame TBD. Resumes and Business references required. Job Duties / Responsibilities: - Contacts Hispanic/US customers via telephone, attempts to handle customer service issues such as warranty issues, etc. - Take calls during...
-
Customer Specialties Specialist
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
-
Commercial Management and Customer Service
hace 2 semanas
Bogota, Colombia Club Inspira SAS A tiempo completoAre you a dynamic bilingual professional passionate about the commercial world and customer satisfaction? Seize this opportunity to shine! We are seeking a Commercial Management and Customer Service Specialist to join our energetic team at Doctora Veronicas Dental Office (Dental Tourism) **Responsibilities**: - Efficiently manage leads from our CRM...
-
Customer Specialties Specialist
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
