Email Support Representative

hace 1 mes


Colombia D&S Global Solutions A tiempo completo

**Language (s)**:All applicants must speak fluent English. Any other language is a plus

**Contract Type**: Indefinite Terms

**Equip. required**: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB

**Job Start Date**: Immediate

**Location**:Remote

**Country**:Colombia

**Hours**:8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

**Reports to**:Supervisor/Manager

**Company Overview**

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

**Essential Duties and Responsibilities include the following**:

- Proficient written communication skills to support customers with ease.
- You will NOT be doing Outbound - Inbound calls.
- Efficiency to offer relevant and satisfactory solutions to customers.
- Efficiently taking note of queries and requests.
- Maintenance of log for customer interactions, transactions, and comments.
- Suggest effective and prompt solutions.
- Protecting brand image and reputation in the market.
- Effective communication via mail.
- Assist digital team with online campaigns.
- Maintaining positive repo with the customers throughout the conversation.
- Ability to work on CRM systems and practices.
- Excellent verbal and written communication skills
- Ability to build rapport, ask questions, listen and redirect the conversations
- Ability to overcome objections, analyze responses and negotiate resolutions
- Ability to work a flexible schedule
- Proficient in Microsoft Office and other industry software
- Work independently and as part of a team to achieve required metrics and standards
- Solid time management skills and attention to detail
- Knowledge of customer service

**Qualifications**:

- Knowledge of customer service
- Written and Reading English Proficiency
- No formal experience required


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