Customer Support Representative

hace 2 semanas


Colombia Solvo Global SAS A tiempo completo

The Customer Support Agent is essential in providing first-rate support and care to patients within the
healthcare sector. This role involves handling inquiries, managing patient appointments, ensuring accurate patient data management, and providing comprehensive documentation and communication.

The agent will closely collaborate with Routing Associates, Schedulers, and Trainers to ensure efficient operation and exceptional patient care.

Qualifications:

  • Experience in
    customer service, particularly within a
    healthcare environment, demonstrating a strong capacity to engage with patients and healthcare professionals.
  • Computer literacy, including database management and proficiency in Microsoft Office, with efficient typing skills for data entry.
  • Superior communication skills, both verbal and written, complemented by excellent listening skills to effectively address patient needs.
  • The ability to work in a dynamic environment, managing multiple tasks with high organizational skills and attention to detail.
  • Flexibility for shift work, including evenings, weekends, and holidays, as needed.
  • Familiarity with medical terminology and insurance policies is advantageous for verifying insurance coverage and facilitating accurate claim processing

Tipo de puesto:
Tiempo completo, Indefinido

Salario:
$ $ al mes

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