Provider Support Representative
hace 6 meses
**Posición**: Provider Support Representative
**Horario**:Disponibilidad de lunes a viernes de 8am - 7pm (Franja en la cual se asignarán los horarios)
**Ciudad**:Medellín (On-site)
**Remuneración**: Salario de $1,755,000, mas un auxilio extralegal de vivienda que se otorga atendiendo un plan de beneficios extralegales definidos por la mera liberalidad de la empresa por $945,000, para un total de $2,700,000.
**Descripción**:El representante de atención al cliente (CSR) ofrece un alto nível de atención al cliente en un entorno de centro de llamadas. Como primer punto de contacto para los proveedores, el CSR proporciona una resolución eficaz de los problemas combinando conocimientos técnicos con habilidades relacionales insuperables con el fin de satisfacer a todas las personas que llaman.
**Responsabilidades**:
- Escucha las cuestiones de los proveedores y aclara la pregunta o el problema que el proveedor necesita para encontrar una solución.
- Proporciona la información necesaria para resolver la pregunta o el problema del proveedor.
- Busca los documentos apropiados, como los documentos resumidos del plan, para cotizar correctamente las prestaciones. - Busca información sobre reclamaciones.
- Explica la información en términos sencillos para que el proveedor la entienda.
- Registra todos los detalles en el sistema utilizando la anotación adecuada durante la llamada.
- Mantiene un alto grado de confidencialidad y cumple todas las disposiciones aplicables de la HIPAA.
**Requisitos**:
**-**Experiência mínimo de 6 meses en CSR (MUST BE). Medical, Insurance, Claims background is a PLUS
- Excelente nível de inglés, muy fluido, con el menor acento y un tono muy amigable (MUST BE)
- Excelente actitud positiva, que puedan ser agradables, empáticos, independientes y educados con los clientes. (MUST BE)
- Se necesitan excelentes habilidades de comunicación e interpersonales, multitasking. Manejo de Microsoft Office.
Tipo de puesto: Tiempo completo
Salario: $2.700.000 al mes
Pregunta(s) de postulación:
- De 1 a 10, ¿qué nível de inglés consideras que tienes?
Experiência:
- Medical insurance, claims: 1 año (Deseable)
- servicio al cliente: 1 año (Obligatorio)
Idioma:
- inglés (Obligatorio)
-
Provider Support Representative Bilingue
hace 6 meses
Colombia Solvo Global SAS A tiempo completoSolvo Global is looking for talent like you! What do we offer? **Contract with indefinite term - full time** **Competitive remuneration** **Workation and More benefits!** **Job description**: The Customer Support Representative (CSR) provides a high level of customer service in a call center environment. As the first point of contact for providers, the...
-
Customer Support Representative
hace 3 meses
Colombia Wow24-7 Inc. A tiempo completoCustomer Support Representative (Colombia) Our mission goes way beyond making working life simpler; we provide WOW-working opportunities. Begin Your Journey to Excellence – You Could Be the Driving Force Behind Our Team! If you’re ready for a new and exciting journey in customer support, we’re the place to! Why Us? We are an outsourcing company...
-
Customer Support Representative
hace 2 días
Colombia Magic, Inc A tiempo completoAbout This OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our virtual support team, you will be responsible for providing exceptional customer service through live chat, ensuring timely and professional resolution of customer inquiries and issues.
-
Customer Service Representative
hace 6 meses
Colombia SuperStaff A tiempo completoWe are looking for Customer Service Representatives to answer incoming calls promptly. Using excellent customer service, telephone, and communication skills including tone and accuracy. Collect personal demographic and injury information from patients to provide the medical provider with the most accurate material. Transfer phone calls to the designated...
-
Customer Service Representative
hace 6 meses
Colombia The Functionary A tiempo completo**Please read all the information carefully.** **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support...
-
Colombia Pentasia A tiempo completoAbout the RoleWe are seeking an IT Help Desk Engineer to support our client, a prominent iGaming content provider, in the LatAm region.As a key member of our team, you will be responsible for providing 1st and 2nd line customer support, troubleshooting IT-related problems, and maintaining a high level of customer satisfaction.The ideal candidate will have...
-
Sales Support Representative
hace 4 semanas
Colombia, Huila Incrediwork A tiempo completo**Sales Support Representative** **Remote work, 100% WFH.** **Key Responsibilities**: - Assist the sales team by managing initial customer inquiries and qualifying leads. - Conduct virtual assessments to collect essential information that supports the sales process. - Schedule and confirm appointments with potential clients. - Provide prospective...
-
Linux Systems Engineer for Global Cloud Provider
hace 2 semanas
Colombia Softwareone Deutschland Gmbh A tiempo completoCompany Overview: SoftwareOne Deutschland GmbH is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our company has approximately 8,700 employees who support around 65,000 customers in their digital transformation.
-
Management Team Lead
hace 2 semanas
Colombia Peak Support Co A tiempo completoAbout Peak Support CoAt Peak Support Co, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer...
-
Sales Development Representative
hace 1 mes
Colombia AMAROK A tiempo completoCompany OverviewAs a leading provider of perimeter security solutions, AMAROK is dedicated to helping businesses protect their assets and property. Our innovative electric fence system is designed to prevent theft and criminal activity, and we are committed to delivering exceptional results to our customers.Job SummaryWe are seeking a highly motivated and...
-
Customer Support Ambassador
hace 2 semanas
Colombia Wow24-7 Inc. A tiempo completoWe are Wow24-7 Inc., an outsourcing company with operational offices in Kyiv and Lviv, actively seeking a Customer Support Representative fluent in Spanish and English to join our dynamic team. Our mission extends beyond simplifying working life; we provide WOW-working opportunities. New Opportunities Awaits You Could Be the Driving Force Behind Our Team If...
-
Customer Support Representative
hace 2 semanas
Colombia Amarok A tiempo completoAbout UsAt Amarok, we're recognized as one of the Best Places to Work in South Carolina. Our unique multi-layered perimeter security system has stopped theft and other criminal activity by guarding our customers' property and assets 24/7/365. Over 5,000 commercial and industrial properties across North America trust The Electric Guard Dog to keep their...
-
Referral Program Specialist
hace 1 mes
Colombia Support Shepherd A tiempo completoWe're looking for a skilled Sales Representative to help businesses grow through referral programs. As a key member of our sales team, you'll be responsible for converting qualified leads into paying customers by providing exceptional demos and nurturing relationships. Your duties will include lead conversion, customer success, and lead generation through...
-
Customer Service Representative
hace 4 semanas
Colombia Magic, Inc A tiempo completoRole OverviewWe are seeking a proactive and service-oriented Customer Service Representative to join our Magic, Inc. team. This is a full-time live chat customer support position that requires interacting with customers via computer and paying close attention to details.
-
Customer Support Ambassador
hace 2 días
Colombia Wow24-7 Inc. A tiempo completoCustomer Support Role OverviewWe are seeking an exceptional Customer Support Representative fluent in Spanish and English to join our dynamic team at Wow24-7 Inc. as a WOW-working opportunity.About the JobThis is a remote position that requires flexibility to accommodate different time zones. The ideal candidate will have exceptional communication skills, a...
-
IT System Support Specialist
hace 3 semanas
Colombia It Concepts A tiempo completoAbout the CompanyIT Concepts is a leading provider of innovative technology solutions, committed to delivering excellence in customer support and services. With a strong focus on teamwork and collaboration, we strive to make a positive impact in our communities.
-
Cryptocurrency Exchange Support Specialist
hace 1 mes
Colombia Crypto Directories A tiempo completoCompany Overview: Binance is the world's leading blockchain ecosystem and cryptocurrency infrastructure provider. Our mission is to accelerate cryptocurrency adoption and increase financial freedom.Job Description: As a Customer Service Representative, you will be responsible for providing excellent support to our users through ticketing systems and live...
-
Customer Service Representative
hace 1 mes
Colombia Magic, Inc A tiempo completoCustomer Support RoleWe are seeking a skilled customer support representative to join our team at Magic, Inc.The ideal candidate will have a strong passion for delivering exceptional customer experiences and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve their issues through live...
-
Human Resources Representative
hace 6 meses
Colombia Fulfillment Hub USA A tiempo completoAbout Us: Fulfillment Hub USA is a leading provider of order fulfillment services, specializing in warehousing, inventory management, and shipping solutions for e-commerce businesses. We are dedicated to helping our clients streamline their operations, reduce costs, and improve efficiency. **Job Description**: As an HR Representative at Fulfillment Hub USA,...
-
Director of Demand Generation
hace 4 semanas
Colombia Peak Support Co A tiempo completoPeak Support Co, a leading provider of outsourced customer service and back-office solutions, seeks an experienced marketing leader to drive predictable and repeatable revenue growth. As Director of Demand Generation, you will oversee the development and execution of our marketing strategy, leveraging your expertise in data analytics and strategic thinking...