Customer Service Agenet

hace 6 meses


Bogota, Colombia Pentasia A tiempo completo

Bogota Colombia
- Strong base + Health

**Job Reference**:

- 34949

It is all about communication. The Customer Services department suggests the only touchpoint for the customers who want to communicate with. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. The Customer Services department is the front line of the services and suggests one of the great strengths.

**Responsibilities**
- Treat customers with respect and do whatever you can, within company policies, to make sure
customers are satisfied with their purchases;
- Internal communication with other departments, following pending issues related to customer's
requests;
- Always be updated with the company's product, promos, policy and changes as required;
- Update customer database;
- Collaborate with team/shift leaders & colleagues.

**Requirements**:

- Advanced communication skills;
- Active listening: Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions and respond as appropriate;
- Written expression: the ability to communicate information and data in writing so others will
understand;
- Service orientation: Actively looking for ways to help customers;
- Good skills in computer & MS Office / G Suite;
- Experience in online customer support;
- Ability to work in shifts;
- Fluent knowledge of Spanish and very good knowledge of English;

**Nice to have**:

- Product knowledge will be appreciated;
- Interest in sports and games may prove useful.



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