Customer Support Representative

hace 1 mes

Colombia Huila Community Phone A tiempo completo

**Community Phone**:

- remote first and always_

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product four years ago and are quadrupling our customer base year over year.

We've doubled our ARR between 2022 and 2023 and we’ve expanded from 17 fully-distributed teammates to ~60, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people Together, let’s build a future where the phone is essential in fostering meaningful connections.

**About the role**

We are looking to expand our support team and hiring Customer Support Representatives who love to delight our landline users.

***You will...**:

- ** Track** customer concerns, identifying trends, and driving calls
- ** Work Cross-Functionally** to remove customer obstacles
- ** Ensure **every customer has an extraordinary experience
- **Understand** why customers wish to cancel and working on solutions to keep customers satisfied
- **Listen** for opportunities to **Upsell** our customers on additional products and services that will save them money and solve their issues

**You are...**:

- ** Calm Under Pressure**, excellent at establishing rapport, and comfortable chatting with a variety of people
- ** Kind** to your core
- ** Able to Adapt** quickly to change
- ** Excellent** in both **Verbal** and **Written Communication** skills
- ** A Skilled Multitasker** and **Organizational** by nature
- ** Experience** with Zendesk, Hubspot or similar technology

**Compensation**:
We are hiring globally and paying $6/hour as a base salary with additional commission potential

**Shifts**:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis

**Community Phone Culture**:
Community Phone has a _customer-obsessed_ culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:
We value **Curiosity** and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

**Efficiency** in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a **Bias Toward Action** is essential for achieving our goals and delivering exceptional results to our customers.

We strive for **Transparency** and prioritize open, **Direct** communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a **Founder Mindset**, we're able to achieve our goals and create exceptional products.

We value a **Caring Mentality**. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

**visit **about us** for more info**:

- Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board_
- Our salary ranges are determined by role, level, and location._

  • Customer Service Representative

    hace 2 semanas

    Colombia The Functionary A tiempo completo

    **Please read all the information carefully.** **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support...

  • Customer Service Representative

    hace 2 semanas

    Colombia The Functionary A tiempo completo

    Please read all the information carefully.About the companyThe Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.The Functionary is a leading provider of business process support services to...

  • Full-time Customer Support Representatives

    hace 4 semanas

    Colombia TalentPop A tiempo completo

    **About Us**: Ready to join a thriving E-commerce brand? Become a **Customer Service Representative** and be an essential part of our team's success! We're dedicated to providing exceptional service to our customers, and we need your energy and commitment to help us achieve our goals! **Position Overview**: As a **Customer Support Representative**, you'll...

  • Customer Support Representative

    hace 2 semanas

    Colombia Solvo Global A tiempo completo

    Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. NO SOMOS UN CALL CENTERBuscamos personas como tú — Vacante 100% PRESENCIAL en MedellínEstamos buscando un Asociado de Soporte al Cliente para unirse a nuestro equipo Si tienes habilidades excepcionales de comunicación y te...

  • Technical Support Representative

    hace 1 semana

    Colombia, Huila Peek A tiempo completo

    The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology. Peek...

  • Customer Support Representative

    hace 3 semanas

    Colombia, Huila Wishpond Technologies Ltd. A tiempo completo

    **Wishpond Technologies currently has the position of **Customer Support Representative **available and we’re excited to tell you about it !** **OVERVIEW** **RESPONSIBILITIES** - Reply and help solve support inquiries: help requests, bugs reports, technical issues, and others. - Deal with billing inquiries: Refunds/credit assignment. - Update the...

  • Customer Support Service

    hace 3 semanas

    Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...

  • Remote Customer Service Representative

    hace 4 semanas

    Colombia iQor A tiempo completo

    Customer Service Representative at Credit One Bank Are you looking for an exciting opportunity to join a renowned financial institution and provide exceptional customer service? Credit One Bank, in partnership with IQor Colombia S.A.S, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be...

  • Waha Customer Service Representative

    hace 1 semana

    Colombia iQor A tiempo completo

    Customer Service Representative at Credit One Bank Are you looking for an exciting opportunity to join a renowned financial institution and provide exceptional customer service? Credit One Bank, in partnership with IQor Colombia S.A.S, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be...

  • Customer Support Representative

    hace 2 semanas

    Colombia Solvo Global SAS A tiempo completo

    The Customer Support Agent is essential in providing first-rate support and care to patients within the healthcare sector. This role involves handling inquiries, managing patient appointments, ensuring accurate patient data management, and providing comprehensive documentation and communication. The agent will closely collaborate with Routing Associates,...

  • Customer Service Representative

    hace 3 semanas

    Colombia Solvo Global S.A.S A tiempo completo

    **¡Hello Medellín!** At Solvo Global we are looking for customer service representatives for the isolved campaing. **NO EXPERIENCE, JUST GOOD ENGLISH LEVEL** **Role**:Customer Support Associate **Compañía**: iSolved **On-site Medellín** **Address**: Camacol, Cra 63 # 49 A 31, Piso 9. **Schedule**: There are 4 schedules in after training**:All...

  • Customer Support Representative

    hace 2 semanas

    Colombia, Huila First Beat Media A tiempo completo

    Work experience: Although no previous experience is necessary for this position, we would prefer applicants who are familiar to some extent with website administration, and who have previously interacted with customers in some capacity. Skills & knowledge: - Some knowledge of system administration would be helpful but not absolutely necessary. - Must be...

  • Customer Service Representative

    hace 4 semanas

    Colombia Tradebuilder Inc A tiempo completo

    Join Our Team as a Customer Service Representative! Are you a bilingual superstar with a passion for providing top-notch customer service? Do you thrive in a dynamic environment where you can utilize your language skills to make a difference? If so, we want YOU to be a part of our team as a Customer Service Representative! Position: Customer Service...

  • Customer Service Representative

    hace 2 semanas

    Colombia SuperStaff A tiempo completo

    We are looking for Customer Service Representatives to answer incoming calls promptly. Using excellent customer service, telephone, and communication skills including tone and accuracy. Collect personal demographic and injury information from patients to provide the medical provider with the most accurate material. Transfer phone calls to the designated...

  • Customer Service Rep English

    hace 3 semanas

    Colombia, Huila Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Barranquilla - Customer Service Agent

    hace 2 semanas

    Colombia, Huila Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Customer Service Representative

    hace 1 semana

    Ubicación Todo Colombia, Bogotá Torre AI A tiempo completo

    **Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation: USD 3 - 5/hour. Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • English Customer Service Representative

    hace 3 semanas

    Colombia The Hearth Fund A tiempo completo

    We're looking for a full time Customer Service Representative for our US-based business. You'll be responsible for processing customer paperwork, answering customer phone calls, and chat based support. We're looking for highly intelligent workers with excellent English. Salary around $1,500 USD per month. This is a long term position and we don't allow...

  • Customer Service Representatives for Us Client Work

    hace 4 semanas

    Colombia TalentPop A tiempo completo

    **About Us**: Become an indispensable part of our rapidly growing E-commerce brand as a **Customer Service Representative**! We're on a mission to provide top-notch service to our customers, and we're looking for passionate individuals like you to help us reach new heights! **Position Overview**: As a **Customer Support Representative**, you'll be at the...

  • Customer Service Representative

    hace 2 semanas

    Colombia Rop St DigitALL A tiempo completo

    Interested in working for a fun and exciting US startup?As a Customer Service Representative (CSR), you will play a crucial role in ensuring our client's customers receive exceptional service and support. CSRs are responsible for addressing customer inquiries, resolving issues, and maintaining a positive customer experience.Key Responsibilities:Issue...