Operations Support Specialist
hace 4 semanas
This is a remote Admin Assistant position in the event ticketing industry.
Schedule: 40 hours per week, flexible hours between 9 am to 9 pm New York time Client Timezone: New York
Salary Estimate: $50,000 - $65,000 per year (dependent on experience)
Company Overview: Bruntwork specializes in large-scale events for clubs, bars, and college students, providing a comprehensive platform for event management and ticket sales. As a rapidly growing business, we're seeking a detail-oriented professional to be the backbone of our operations and ensure seamless experiences for both event hosts and attendees.
Job Description:
- Manage and promptly respond to customer support tickets through HubSpot CRM
- Assist event attendees with issues such as missing tickets or incorrect email addresses
- Handle payment disputes and process payouts for event hosts using Stripe
- Reconcile accounts and manage fee revenue for various host types
- Navigate our proprietary ticketing platform for daily operations
- Conduct SMS blasting campaigns for marketing and communication purposes
- Support general administrative tasks to ensure smooth company operations
- Collaborate with internal teams to optimize event management processes
Required Skills and Qualifications:
- Strong customer service skills with ability to handle high-volume inquiries
- Experience with CRM systems, preferably HubSpot
- Brief understanding of bookkeeping and accounting principles
- Familiarity with payment processing platforms, ideally Stripe
- Excellent attention to detail, particularly for financial reconciliation tasks
- Strong problem-solving skills and ability to work independently
- Proficiency in Microsoft Office suite
- Adaptability and willingness to learn new software platforms
- Enthusiasm for the event and entertainment industry
- Ability to work Eastern US hours (10 AM to 8-9 PM)
Benefits: HMO coverage for eligible locations, permanent work from home, steady freelance job
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