Operations Support Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

This is a remote Admin Assistant position in the event ticketing industry.
Schedule: 40 hours per week, flexible hours between 9 am to 9 pm New York time Client Timezone: New York
Salary Estimate: $50,000 - $65,000 per year (dependent on experience)
Company Overview: Bruntwork specializes in large-scale events for clubs, bars, and college students, providing a comprehensive platform for event management and ticket sales. As a rapidly growing business, we're seeking a detail-oriented professional to be the backbone of our operations and ensure seamless experiences for both event hosts and attendees.

Job Description:

  • Manage and promptly respond to customer support tickets through HubSpot CRM
  • Assist event attendees with issues such as missing tickets or incorrect email addresses
  • Handle payment disputes and process payouts for event hosts using Stripe
  • Reconcile accounts and manage fee revenue for various host types
  • Navigate our proprietary ticketing platform for daily operations
  • Conduct SMS blasting campaigns for marketing and communication purposes
  • Support general administrative tasks to ensure smooth company operations
  • Collaborate with internal teams to optimize event management processes

Required Skills and Qualifications:

  • Strong customer service skills with ability to handle high-volume inquiries
  • Experience with CRM systems, preferably HubSpot
  • Brief understanding of bookkeeping and accounting principles
  • Familiarity with payment processing platforms, ideally Stripe
  • Excellent attention to detail, particularly for financial reconciliation tasks
  • Strong problem-solving skills and ability to work independently
  • Proficiency in Microsoft Office suite
  • Adaptability and willingness to learn new software platforms
  • Enthusiasm for the event and entertainment industry
  • Ability to work Eastern US hours (10 AM to 8-9 PM)

Benefits: HMO coverage for eligible locations, permanent work from home, steady freelance job



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