Systems Support Associate

hace 2 meses

Bogotá Cundinamarca, Colombia Scotiabank A tiempo completo

**Requisition ID**: 209150

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

**_
Purpose_**

Contributes to the overall success of the **Strategy & Delivery Management**, Global HR Technology** globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**_
Accountabilities _**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Technical Support
- Ability to troubleshoot simple to complex problems.
- Learn new technology to become proficient in its use to provide the most cost-effective technology support solutions.
- Need to have a good knowledge of Industry and Scotiabank technology & security standards which will be applied and enforced by the incumbent on day-to-day basis.
- Strong knowledge of interoperability workings of all these technical components is required.
- Required to identify improvements to all operational support activities as well as maintain accurate and up to date operational manuals for day-to-day activities.
- System Analysis and Design
- Work with users, technical groups, vendors, and other analysts to assist in developing requirements from the perspective of a technical support analyst.
- Create design and support related documentations.
- Strong level of knowledge of any new design that will have direct or in-direct technical impact to the supported environment.
- Code Promotion
- Manage code promotions on all servers within their jurisdiction.
- Co-coordinating any Change Request Forms “CRF” / Emergency Change Requests “ECR” with banking operations, security control and external vendors where necessary.
- Accuracy of executing code promotion accountability is required to be very high.
- Detailed oriented identifying, solving, and improving issues around code promotions.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**_
Reporting Relationships (Job Titles only)_**:
**Primary Manager**:
**_ (include secondary Manager if applicable)_**
- Manager Technical Support

**Direct Reports**:
n/a

**Shared Reports (solid/dotted if applicable)**:
**n/a**:
**_
Dimensions_**:

- Technical Support for Global Human Resources globally
- Support an ecosystem made up 150+ servers
- Supports compliance and regulatory updates
- Responsible for change management for technical operations deployments
- Accountable for meeting established service level agreements
- Responsible for coaching of assigned junior staff as needed

**Education / Experience / Other Information**
- The individual must have a thorough understanding of desktop and server operating systems. Programming skills are required to develop installation scripts for the deployment of developed software solutions.
- The individual must have strong problem-solving skills to trouble shoot problems across the different environments, systems and networks with the emphasis on a client service focus. Working independently or identifying and engaging appropriate resources to help in problem resolution.
- Advanced working knowledge required in 6 or more of the following technical tools / environments:
1. Microsoft SQL Server 2014 and above.
2. Microsoft.Net development languages: Microsoft Active X, C Shell Script
3. PowerShell Scripting (familiar with)
4. MS SQL Server Administration, ETL SSIS package development, troubleshoot SSIS packages, SSRS report administration, working with SSAS (cubes), and PowerBi reports
5. Microsoft Windows Server with IIS 8, and an understanding of IIS Configuration, SSL certificates, and app pools
6. Understanding of SMTP configuration
7. Microsoft Office 365 and above
8. An understanding of Red Hat Linux, and Bash scripting
9. An understanding of Autosys scheduling
- An understanding of ITIL processes i.e. ServiceNOW

_LI_-_Hybrid_

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

  • Technical Support Associate

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Group COS A tiempo completo

    **We're Hiring!** Are you looking for an exciting opportunity to grow professionally? We have an **open position** for: **Bilingual Technical Support Associate** **Location**: Cr 93 #19-58 Bogotá **Work Mode**: 100% on-site **What do we offer?** **Salary**: $2,800,000 + commissions up to $200,000. **Schedule**: Monday to Friday, rotating shifts between...

  • Systems Support Associate

    hace 1 mes

    Bogotá, Colombia Scotiabank A tiempo completo

    We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose Contributes to the overall success of the Strategy & Delivery Management , Global HR Technology globally ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and...

  • Associate Sls

    hace 1 mes

    Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Title: Associate SLS - Sales Support** **Location: GSC BOG** **Key Responsibilities**: Provide support to the Sales Support team in US by: **Skills / Requirements**: - Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. - At least 1 years in Logistcs process (No mandatory) - Good...

  • Administrative Associate, Colombia

    hace 4 meses

    Bogotá, Cundinamarca, Colombia CIPE A tiempo completo

    The Center for International Private Enterprise (CIPE) is a global organization that works to strengthen democracy and build competitive markets in many of the world’s most challenging environments. Alongside local partners and tomorrow’s leaders, CIPE advances the voice of business in policy making, promotes opportunity, and develops resilient and...

  • Desktop Support Senior Associate

    hace 1 mes

    Bogotá, Cundinamarca, Colombia NTT DATA A tiempo completo

    **Req ID**: 302222 We are currently seeking a Desktop Support Senior Associate to join our team in Bogota, Distrito Capital de Bogotá (CO-DC), Colombia (CO). Perfil Recurso Telefonía. - Profesional recién graduada en administración, Ingeniería de sistemas o carreras afines. - Debe tener conocimiento en el manejo de proveedores. Preferible en temas de...

  • Associate IT Support Technician Ii

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Anthology, Inc. A tiempo completo

    Associate IT Support Technician **Bogota, Colombia** *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and...

  • Associate Quality Systems Specialist

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:We’re a mission-driven leader in medical technology and solutions with a legacy of...

  • R2p Associate

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Kenvue A tiempo completo

    Description Kenvue is currently recruiting for: **R2P Associate** This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world. This position reports into EBS...

  • Desktop Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Iron Systems A tiempo completo

    About the Role:We are seeking a skilled Desktop Support Specialist to join our team at Iron Systems.Key Responsibilities:Provide timely and effective on-site and desk-side support services to end-users.Troubleshoot PC-related problems under the direction of our level 2 or SPOC teams.Complete incidents and requests within agreed Service Level Agreements...

  • Medical Support Associate

    hace 2 días

    Bogotá, Bogotá D.E., Colombia UnitedHealthcare A tiempo completo

    Company OverviewUnitedHealth Group is a leading health care company that aims to create a better health care system. With a strong commitment to innovation and change, we strive to improve the lives of millions of people around the world.About the RoleWe are seeking a Medical Support Associate to join our team. As a key member of our health care team, you...

  • Support Engineer Associate

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    Requisition ID: 207589 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_ Purpose_** Contributes to the...

  • Customer Support Associate

    hace 3 meses

    Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Job Description** About this job**: Join us in driving innovation and excellence for our clients while advancing your career in data analytics and consultancy. We are seeking a detail-oriented and proactive Junior Analyst to join our Issue Management team as a Customer Support Associate. In this role, you will be responsible for providing exceptional...

  • Associate Quality Systems Specialist

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Medtronic A tiempo completo

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:As an Associate Quality Systems Specialist, you will have responsibility for development of...

  • Associate Business Intelligence and Operations

    hace 1 mes

    Bogotá, Cundinamarca, Colombia MSD A tiempo completo

    The Associate Business Intelligence and Operations Support Specialist role is responsible for implementing innovative and efficient processes utilizing company tools to ensure smooth business operations and facilitate document organization, authoring, and workflow. This position provides exposure to the regulatory clinical document content, clinical document...

  • SAP Successfactors Support Engineer Associate

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 209567 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **_ Purpose_** Contributes to the overall success of the **Global Human Resource Technology** ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and...

  • Systems Support Engineer

    hace 4 meses

    Bogotá, Cundinamarca, Colombia VLEX Colombia Información Legal SAS A tiempo completo

    **Systems Support Engineer - Ingles Intermedio Avanzado** **Descripción general** vLex, un proveedor multinacional líder de software y contenido de investigación jurídica, está buscando un **ingeniero de soporte de TI de nível medio** para unirse a nuestro equipo. Nuestros clientes incluyen profesionales del derecho, académicos, gobiernos y empresas...

  • Technical Support Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    About IngepsyIngepsy is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. Our mission is to provide innovative solutions for end-user computing systems.Job OverviewWe are seeking an experienced Technical Support Associate to join our team. This role will be responsible for providing second-level triage and support for...

  • Operations Associate

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a Operations Associate **!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. If this opportunity sounds good to you, send us your resume! **Job Description: Operations Associate** **Company...

  • Infrastructure Support Associate

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 210673 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** **The team**: Scotiabank’s Global Network Operations (GNO) team is responsible for operating the Scotiabank’s network globally on a 24x7x365 basis. The GNO team monitors the global network, troubleshoots, and...

  • Associate Information Management Officer

    hace 4 meses

    Bogotá, Cundinamarca, Colombia United Nations A tiempo completo

    **Job Opening** **Job Opening ID**: 240833 **Job Network** : Information and Telecommunication Technology **Job Family** : Information Management Systems and Technology **Category and Level** : National Professional Officers, NO-B **Duty Station** : BOGOTA **Department/Office** : United Nations Verification Mission in Colombia **Date Posted** : Aug 12,...