Infrastructure Support Associate

hace 2 meses

Bogotá Cundinamarca, Colombia Scotiabank A tiempo completo

**Requisition ID**: 210673

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

**Purpose**

**The team**:
Scotiabank’s Global Network Operations (GNO) team is responsible for operating the Scotiabank’s network globally on a 24x7x365 basis. The GNO team monitors the global network, troubleshoots, and implements required network changes. We provide Levels 1 & 2 support and work closely with the engineering teams in Global Network Engineering (GNE) to troubleshoot and fix complex network issues, ensuring business strategies, plans and all operations initiatives are executed / delivered in compliance with governing regulations, internal policies/procedures and enterprise service level agreements.

**The role**:
Reporting to the Senior Manager, Global Network and ABM Operations, you will play a critical part in documenting, planning and implementing security remediations, services monitoring, triaging, actioning, and troubleshooting of network alerts/events globally, as well as planning and executing network changes to prevent or resolve network related incidents.

When required, you may be a part of after-hours change implementation or troubleshooting major incidents in the evenings or weekends.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Work on the resolution of complex network issues and feel a sense of accomplishment, every single day.
- Be a part of planning & implementing changes to keep our network stable.
- Problem solving on daily troubleshooting sessions in a collaborative manner with many other technologists.
- Make the changes where required, to make the network safer every single day.
- Make routing/switching/firewall changes to optimize the network, day-to-day
- Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day -to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Education / Experience / Other Information**
- You possess strong communication (verbal/written) skills. In addition, you have good interpersonal skills to build relationships with both internal/external business partners and vendors.
- You have at least 5+ years of hands-on technical working experience in supporting and operating with most of the following network technologies at an enterprise scale:

- Cisco Routers, Switches, Wi-Fi & Network Authentication.
- Cisco Firewalls/Virtual Private Network (VPN)
- Fortinet Firewalls
- F5 Local Traffic Manager (LTM)/Global Traffic Manager (GTM)
- Infoblox Domain Name Server (DNS)/Dynamic Host Configuration Protocol (DHCP) and IP Address Management (IPAM)
- Aruba SD/WAN
- Zscaler
- Monitoring Systems
- You have at least 3+ years of hands-on technical working experience with the use of any of the following network monitoring tools (i.e.: IBM’s SevOne Network Performance Management (NPM), Broadcom’s AppNeta, Cisco’s ThousandEyes, NetScout’s nGenius, Cisco Prime, NetBrain’s Network Problem Diagnosis Automation System (PDAS).
- You have at least 2+ years of hands-on working experience with IT Service Management (Event Management, Incident Management, Knowledge, Configuration Management Database (CMDB)/Asset Management, Change Management).
- You possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
- You can manage multiple tasks concurrently & the ability to work well under pressure is a part of who you are.
- You possess a strong customer orientation & a keen ability to learn rapidly.
- You have completed a post-secondary education in a technology related field, plus have a CCNP (R&S).

**Working Conditions**

When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

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