Customer Experience Leader

hace 2 semanas

Bogota, Colombia Nuvei A tiempo completo

**Nuvei - Who we are**

The world of payment processing has changed. Technology alone can no longer meet the needs of businesses. Businesses are looking for partners, both strategic and technological.

We’ve become the payment technology partner that our clients can count on to make our world a local marketplace. To deliver unified commerce solutions and expertise. And to help them capture every payment opportunity that comes their way.

We are Nuvei. The payment technology partner that merchants can count on to make their business a local marketplace. We deliver unified commerce solutions and expertise to help our partners capture every opportunity that comes their way.

**Responsabilities**

Lead level 2 support team of the payment platform and services offered by Nuvei global, coordinated activities of the 24/7 team in order to generate timely solutions to tickets escalated to this level, presented performance and quality reports and indicators defined by the organization, understanding of payment media transaction flow, participate in sessions with suppliers, customers, and the team to establish checkpoints, activities, communication channel, SLA's according to local/global market needs. Attend and manage support cases that require local market knowledge and technical/functional knowledge of the platform. Identify opportunities for improvement and be creative with a focus on the automation of support activities.

**Requirements**:
Professional in industrial, systems, software, telecommunications engineering, or related careers.

Knowledge of transact - SQL notions of how the web ecosystem works at a technological/architectural and functional level, with the ability to solve problems by establishing processes, activities, identification, and communication with stakeholders, with management skills in case of a situation that makes the platform unavailable.

Technical knowledge in REST, log reading, analysis of situations with e-commerce, and platforms such as vtex, magento, and woocommerce. Ideal experience in the world of payment Gateway, online payments with TDC, and local/regional alternative payments.

Must be bilingual in English - Spanish

Ability to self-manage and self-learn with a focus on meeting project objectives, reporting, and KPIs of the management performed by the team.

Support team leadership skills.

Ideal knowledge/experience in SQL, Jira, Datadog, payment Gateway

**Benefits**
- A stimulating job opportunity in a fast developing, international company
- Friendly work environment where you can thrive and develop your skills
- Career advancement possibilities
- Competitive remuneration package

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