Head of Commercial Operations
hace 1 mes
**La Posición**:
Asegurar la correcta implementación y crecimiento sostenible de CommOps para transformar el GTM de la compañía.
**Tareas y **Responsabilidades**:
- Garantizar la correcta implementación de GTM en la operación local alineado con los Objetivos de la región y los objetivos corporativos
- Establecer los objetivos y expectativas apropiados para la correcta adopción y crecimiento sostenible.
- Garantizar disponibilidad de canales, contenidos, y lineamientos para la estrategia de Customer Centricity.
- Ser el contacto primario con el equipo regional de Commercial Operations.
- Asegurar la implementación local de la estrategia, herramientas, kpi's, y procesos Globales y Regionales, que permitirán a Colombia alcanzar la visión de la compañía: Profundo entendimiento del cliente, experiência personalizada, contenido correcto, por el canal correcto, en el momento correcto = Preferencia del cliente.
- Apoyar y guiar a los TaT en sus actividades digitales locales:
- Asegurar la implementación de un framework que atienda a customer journeys, y customer preferences.
- Explorar y probar nuevas herramientas y canales, que apunten a reforzar nuestro foco en el cliente de la forma más eficiente y apropiada.
- Alinear el marco de optimización/segmentación del portafolio con regional y localmente.
- Liderar, Desarrollar y gerenciar el equipo local de CommOps incluyendo el uso de los recursos y el manejo de las personas.
- Liderar y crear sinergias en el proceso de pensamiento estratégico entre negocios (One Team) para fomentar la productividad y el customer centricity entre los negocios y las enabling functions.
- Facilitar / Promover el entendimiento profundo de nuestros clientes. Targeting y Segmentación.Liderar transversalmente para evolucionar el modelo centrado en el cliente en Human Pharma.
**Requisitos**:
- Profesional en Administración de Empresas, Ingeniería Industrial, o afines.
- Experiência mínima de cinco años en roles de liderazgo ventas y/o mercadeo.
- Capacidad de toma de decisiones con base en el análisis de datos.
- Experiência previa en liderazgo y gestión de proyectos/presentacion-evaluación de casos de negocio.
- Conocimiento y experiência en herramientas de customer engagement/omnicanalidad.
- Nível de Inglés: Avanzado.
- Habilidades de influencia y comunicación efectiva.
- Experiência trabajando en ambientes de incertidumbre.
- Experiência y habilidad en manejo de equipos.
- Experiência liderando procesos de transformación (Digital transformation, GTM transformation)(Deseable).
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