Head of Operations
hace 1 mes
About the Role
As Head of Operations, you will play a key role in shaping the future. You’ll take ownership of our global operations, working hand-in-hand with our CEO to ensure our strategy is executed effectively. You’ll build the systems and processes needed to scale, manage a remote team, and oversee the daily operations that support our long-term growth. This role is ideal for a “player-coach” comfortable with both high-level strategic planning, and the day-to-day details and execution of running a global agency business.
What You’ll Do: General Responsibilities
This role blends strategic oversight with hands-on management. Key responsibilities include:
- Operational Strategy & Execution: Translate company goals into actionable plans, then oversee execution.
- Process Building: Design and optimize scalable processes that support growth and enhance the way we work day-to-day internally.
- Team Leadership: Lead and manage a remote, global team, making sure everyone is aligned, motivated, delivering results, and thriving personally..
- Tracking & Metrics: Build systems to track OKRs, KPIs, and other key metrics, ensuring we’re hitting targets and holding ourselves accountable.
- Client & Talent Operations: Manage the balance between client expectations and talent operations, ensuring smooth, high-quality project delivery.
- Operational Improvements: Be relentless in identifying areas for improvement, driving solutions that make us faster, more efficient, and better at what we do.
What You’ll Do: First 100 Days
What does a successful first 100 days on the job look like? Here are a few of the key initiatives you’ll accomplish:
- Align on Core Business Model and Priorities: Collaborate closely with the founders to further develop our core theses and business model, ensuring alignment on what truly matters for initial focus and long-term success.
- Hire and Onboard Key Team Members (internal & external): Lead the hiring and onboarding of critical roles, ensuring we have “the right people in the right seats” to be successful
- Build Operational Frameworks: Establish processes and systems needed to manage a remote, global team. This includes workflows, communication protocols, and project management tools.
- Implement Project Management Systems: Integrate project management tools to keep internal communication, task tracking, and cross-functional alignment efficient, without excessive overhead to burden agile execution.
- Refine and Execute Go-to-Market Strategy: Work with leadership to refine and begin executing the GTM strategy for our Q1 2025 launch, including operational and client acquisition efforts.
- Host Global Team Kickoff: Organize and lead a company kickoff (in-person or virtual) to align the team on company goals, values, and culture.
Who this job is NOT for
This role comes with significant autonomy and responsibility, but it’s not for everyone. This role may not be for you if you:
- Are uncomfortable taking the lead on decisions and owning the outcomes.
- Prefer rigid, clearly defined tasks over dynamic, evolving responsibilities.
- Struggle in fast-paced environments with a lot of ambiguity.
**Requirements**:
Key Requirements (Who You Definitely Are)
Below are the qualities that we’re looking for at a minimum:
5+ Years of Operations Leadership in an Agency: You’ve held senior operational roles in an agency environment, handling both strategy and execution. Relevant roles might include (but are not limited to): Operations Manager/Director, Head of Operations, COO, or similar. Recruiting/staffing agencies are preferred, but other agencies with similar dynamics (client acquisition/management, internal team structure, etc.) will be considered too.
Global Remote Team Management: You understand how to navigate diverse working styles, cultures, and time zones effectively, fostering a collaborative and productive remote work environment. You know how to implement the right tools and processes to keep teams aligned.
Process & System Builder: You know how to create scalable systems and processes that support growth. You’ve set up systems, project management tools, and metrics to keep operations running smoothly. Bonus: you have previously implemented management systems (EOS, OKR, Agile, etc.)
Strong Familiarity with B2B Client Demand Generation & Retention: You have a strong understanding of client acquisition and retention in a B2B Agency environment that informs how you execute both strategic planning and day-to-day operations
Data-Driven & Highly Analytical: You rely on data as the foundation for informed decision-making, and are extremely adept at creating financial/operational models in tools like Excel.
Client-Facing Experience: You have experience managing client relationships across sales, process management, and retention, ensuring clear communication, projects delivered to a high standard, and long-lasting relationships.
High Horsepower & Quick Learne
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