Head of Americas Billing Operations
hace 2 meses
About the Role
Amadeus is seeking a seasoned professional to lead our Americas Billing Operations team. As Head of Americas Billing Operations, you will be responsible for managing a team of analysts responsible for customer billing processes.
Key Responsibilities:
- Manage, motivate, and develop a team of 9 analysts
- Optimize collaboration with neighboring areas, support, and customers
- Manage Monthly billing cycle, monthly closing, and reporting activities
- Attend internal and external customer queries and escalations
About Your Business Area/Department:
The Americas Billing Operations team plays a critical role in ensuring efficient working as one team with other Finance partners to maximize Amadeus revenues and cash while ensuring internal and external customer satisfaction.
In this role, you will work closely with other team leads and your team to ensure positive Key Performance Indicators in line with agreed Service Level Agreements for operational Billing processes.
Requirements:
- Minimum 4 years experience in a managerial role
- English bilingual
- Leads by example. Interested to master the daily activities of the department. Ready to go an extra mile to obtain extraordinary results
- Excellent communication, conflict management, and team development skills
We offer:
- Competitive remuneration, individual, and company annual bonus, vacation, and holiday paid time off, health insurance, and other competitive benefits
- Hybrid work scheme
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow
- Enter a diverse and inclusive workplace, join one of the world's top travel technology companies, and take on a role that impacts millions of travelers around the globe
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