Enterprise Voice Administrator for 2nd Level Support

hace 4 meses


Bogotá Cundinamarca, Colombia B. Braun Business Services S.A.S. A tiempo completo

You’re an important part of our future. Hopefully, we're also a part of yours At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive, and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together. That's Sharing Expertise.

**Duties and responsibilities**:

- Serve as MS Teams Voice administrator and 2nd level supporter in a growing environment.
- Serve as Cisco Voice administrator (CUCM, CUC) (optional requirement).
- Serve as Alcatel Voice administrator (Alcatel OXE) (optional requirement).
- Serve as AudioCodes administrator (SBC on-premises and on Azure).
- Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades.
- Contribute to Technology Operations Team (Infrastructure, Security and Help Desk). Ensuring stability and optimal performance on all systems including Incident handling. Engage with vendors and support partners where needed for more complex incidents. Perform Infrastructure and aligned Service Optimization for Enterprise Voice - Planning and execution of maintenance and lifecycle activities - Coordination and control of external support/service providers - Creation and maintenance of documentation - Support problem management process

**Professional competencies**:

- Experience as an MS Teams Voice Admin.
- Power Shell Scripting skills.
- AudioCodes Basic configuration training, Troubleshooting, OVOC, ARM knowledge would be a plus, willingness to learn in that area.
- Genesys contact center administration knowledge, or willingness to learn in that area
- Alcatel telephony platform knowledge welcome.
- Cisco CUCM, CUC knowledge welcome.
- Must be familiar with LAN/WAN/VOIP/SD-WAN concepts, functionality, and practices. MS Windows OS, MS Office environment, Active Directory.
- General telephony services, network, routing, SIP knowledge.
- English (at least B2 level)

**Personal competencies**:

- Technical enthusiasm and a “willing to learn”- attitude are welcome.
- Self-depending work in a multiple task environment in an international team.

**What we offer**:
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

**Closing date**:
21.09.2024



  • Bogotá, Colombia Bella Information Systems, LLC A tiempo completo

    *** You Have to live within the DMV Area (DC, Maryland or Virginia) *** US Citizen only Avaya Sr. Voice Engineer Washington DC Area Bella Information Systems is looking for a Sr. Avaya Voice Engineer to join our technology-based program supporting a key government customer. This program will deliver engineering services for Network Engineering,...


  • Bogotá, Bogotá D.E., Colombia Bella Information Systems, LLC A tiempo completo

    Job SummaryBella Information Systems, LLC is seeking a highly skilled Lead Voice Network Architect to join our team in the Washington DC Area. As a key member of our engineering team, you will be responsible for designing and implementing call routing solutions, managing voice networks and systems, and recommending improvements and strategies for voice...


  • Bogotá, Cundinamarca, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience - 4+ years managing technical teams - Able to communicate fluently in English, within technical and business settings. Would you like to join to one of the fastest-growing organizations...

  • Network Administrator

    hace 7 meses


    Tocancipá, Cundinamarca, Colombia CANPACK A tiempo completo

    CANPACK Group is a global manufacturer of environmentally friendly, modern packaging solutions, supplying top quality primary packaging, on time and wherever needed. The company, headquartered in Krakow (Poland), runs operations in 19 countries and employs nearly 8,000 people worldwide in 29 production sites for aluminum beverage cans, glass bottles, metal...


  • Bogotá, Cundinamarca, Colombia Twilio A tiempo completo

    **Technical Support Engineer 3 - Voice**: at Twilio (View all jobs) Remote in Colombia **See yourself at Twilio.** Join the team as our next** Technical Support Engineer 3 **on Twilio's Programmable Voice Support Team. **Who we are & why we're hiring** You should have a firm understanding of the technology stacks common to the Web ecosystem and...


  • Bogotá, Bogotá D.E., Colombia Diligent Consulting Inc A tiempo completo

    Career Overview:Diligent Consulting Inc is a leading provider of comprehensive IT support to high-level military and civilian customers. We are seeking an experienced High-Level Windows Enterprise Server Technical Specialist to join our team.Job Description:The successful candidate will provide exceptional technical expertise in supporting the operation,...


  • Bogotá, Bogotá D.E., Colombia Coupa A tiempo completo

    About CoupaCoupa is a pioneering technology company that empowers businesses to make smarter, more profitable decisions through its innovative total spend management platform.Job OverviewWe are seeking an experienced Enterprise Technical Support Specialist to join our dynamic global team. As a key member of our support team, you will play a pivotal role in...


  • Cundinamarca, Colombia TechMagic A tiempo completo

    We are looking for a talented Salesforce Administrator with 1.5+ years of experience to join our high-performing and highly visible Salesforce Team. **Requirements**: **Must have**: - 1.5+ years of experience as a Salesforce Administrator - Experience with Sales Cloud, Validation Rules, Flows, Process Builder, Experience Cloud - At least an...


  • Bogotá, Bogotá D.E., Colombia Diligent Consulting Inc A tiempo completo

    Job DescriptionDiligent Consulting Inc is seeking a skilled Senior Windows Enterprise Support Specialist to join our team at the Pentagon. As a critical member of our IT support staff, you will provide comprehensive support for high-level military and civilian customers.Key Responsibilities:Provide IT systems operations, administration, and...


  • Cundinamarca, Colombia Bored Panda A tiempo completo

    Bored Panda International Department is a leader in content localization, delivering captivating stories to our global audience. We pride ourselves on identifying trends and staying ahead of the curve by engaging with various channels to maximize our reach and impact.We are seeking a talented and data-driven German Translator for Voice Over with keen...


  • Bogotá, Cundinamarca, Colombia Cielo A tiempo completo

    **Company Description** Are you ready to accelerate your career? Join Cielo as a** Specialized Talent Administrator & Coordinator!** A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our...


  • Bogotá, Bogotá D.E., Colombia Convatec Inc. A tiempo completo

    About the Role: Convatec Inc. is seeking a skilled Technical Support Specialist to join our team in Bogota, Colombia. As an Application Support Analyst, you will play a critical role in providing technical support and assistance to end-users across various business applications.Key Responsibilities: Provide 2nd level application/system end-to-end support...


  • Bogotá, Cundinamarca, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...


  • Bogotá, Bogotá D.E., Colombia Tww Sas A tiempo completo

    We are seeking a seasoned IT Infrastructure Manager to oversee our regional IT service delivery across Colombia, Canada, and the U.S. In this role, you will be responsible for leading a regional IT team, managing 1st and 2nd-level IT support tickets, ensuring IT infrastructure and asset management excellence, and collaborating on problem-solving, incident...


  • Bogotá, Bogotá D.E., Colombia Center For Reproductive Rights A tiempo completo

    Company Overview:The Center for Reproductive Rights is a global human rights organization dedicated to protecting reproductive rights worldwide.We use litigation, legal policy, and advocacy work to change law and policy in key locations around the globe.About This Role:We are seeking an experienced Executive Assistant to provide high-level administrative...


  • Bogotá, Bogotá D.E., Colombia Center For Reproductive Rights A tiempo completo

    The Center for Reproductive Rights is a global human rights organization dedicated to advancing reproductive rights as fundamental human rights.Role OverviewSupport the Vice President of Latin America in achieving strategic objectives and optimizing her time.This role involves providing high-level administrative support, managing calendars, preparing meeting...


  • Bogotá, Cundinamarca, Colombia INTEL A tiempo completo

    When you join Intel, you become part of a global organization with big ambitions. Our people have had a profound influence on the world by creating radical innovations that revolutionize the way we live. We are driven by our purpose: To create world-changing technology that improves the life of every person on the planet. We develop technologies that bring...


  • Bogotá, Bogotá D.E., Colombia Coupa A tiempo completo

    Coupa is a pioneering technology company that empowers businesses with greater efficiency and visibility in their spend through its community-generated AI and industry-leading total spend management platform. Our platform is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers, enabling...


  • Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 203914 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** Contributes to the overall success of the Global Technology and Enterprise Platforms GTS-GBM Voice Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the...


  • Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    **Job Description:**We are seeking a seasoned Cloud Strategist to join our Technology & Industry team in India. As a key member of our AWS ProServe team, you will be responsible for driving revenue, adoption, and growth from small- to enterprise-level customers across various industries.About the Role:The ideal candidate will have a unique balance of...