Customer Success
hace 2 meses
En Weibook estamos revolucionando el mundo de la belleza a través de la inteligencia artificial. Somos un equipo en rápido crecimiento con presencia en más de 22 países, y buscamos a nuestro próximo **Customer Success Specialist** para que nos ayude a seguir impactando a miles de negocios.
Nuestra plataforma combina la última tecnología en IA con soluciones específicas para el sector belleza, ofreciendo a los negocios las herramientas que necesitan para incrementar la recurrencia, optimizar la gestión de citas y crear experiências memorables.
**Funciones del cargo**:
El equipo de **Customer Success** en Weibook es esencial para asegurar que nuestros clientes obtengan el máximo valor de la plataforma. Nos encargamos del onboarding, el seguimiento proactivo y la resolución de problemas, todo con un enfoque centrado en el cliente. Queremos que nuestros usuarios no solo logren sus objetivos de negocio, sino que también crezcan con nosotros.
**Requerimientos del cargo**:
Buscamos a una persona motivada y con experiência en atención al cliente o en roles de Customer Success. Necesitamos que tengas:
- **Excelentes habilidades de comunicación** y empatía.
- **Capacidad para resolver problemas** de forma rápida y efectiva.
- Un enfoque proactivo para ayudar a nuestros clientes a tener éxito.
- Ganas de aprender y crecer en un entorno dinámico y de rápida evolución.
**Opcionales**:
Experiência haciendo Upgrades o Upsellings
**Condiciones**:
Compensación en USD.
Modalidad Híbrida.
Enriquecimiento cultural.
Día de cumpleaños free.
Trabajar con un equipo innovador y colaborativo, donde tus ideas son escuchadas.
Oportunidades de crecimiento y desarrollo profesional en un entorno tech.
**Pet-friendly**
Pets are welcome at the premises.
**Flexible hours**
Flexible schedule and freedom for attending family needs or personal errands.
**Computer provided**
Weibook provides a computer for your work.
**Informal dress code**
No dress code is enforced.
**Vacation over legal**
Weibook gives you paid vacations over the legal minimum.
**Remote work policy**:
***
**Hybrid**
This job takes place some days from home and others at the office in Bogotá (Colombia).
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