Customer Success Analyst

hace 2 meses


Bogotá Cundinamarca, Colombia Infobip Ltd A tiempo completo

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The Mid-Market Customer Success Analyst role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. This position is entry level position in Customer growth and its goal is achieving business growth through effective client management and collaboration across various functions within the organization.

Essential Functions- Revenue retention and growth for assigned base of customers- Onboard newly assigned accounts- Execute contract renewals- Serve as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering and Service Delivery- Customer communications for decommissioned services- Drive self-service model to agents and customers to adopt and utilize Peerless Portal- Input and maintain Salesforce data- Attend departmental weekly (or biweekly) team meetings- Participate in sales strategy and planning meetings as necessary- Perform additional sales support duties, as required, that help the company meet and exceed sales goals and objectives

Required Knowledge and Experience- Strong professional verbal and written communication skills- Attention to detail- Ability to prioritize and manage time effectively- Disciplined and rigorous approach to organization- Ability to work independently- Accountability and ownership- Ability to develop rapport and maintain strong working relationships with internal- and external clients- Ability to respond quickly in a fast-paced environment- Aptitude and desire to learn and maintain technical knowledge- Presentation skills- Ability to collaborate and work successfully with teams

Minimum Qualifications- Advanced English Level required.- Ability to use personal computer and tools like Salesforce and Microsoft Office Suite.- At minimum moderate ability, but high aptitude to collect, maneuver and interpret large data sets across multiple systems- Attention to detail- Familiarity with CRM and high aptitude for system capabilities- Strong professional verbal and written communication skills- Ability to prioritize and manage time effectively- Disciplined and rigorous approach to organization

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. The job description is reviewed regularly and can be changed at any time.
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

LI-LV1



  • Bogotá, Colombia Tangelo A tiempo completo

    ¡Hola! Impulsados por tecnología avanzada y siempre pensando en las personas, nuestra misión es ofrecer soluciones de crédito digital que hagan la diferencia.¡Únete a nuestro equipo y ayúdanos a marcar la diferencia en esta transformación! **Tu principal objetivo como Customer Success Analyst será**: Ser la voz y el apoyo de nuestros clientes,...

  • Quality Analyst

    hace 2 meses


    Bogotá, Cundinamarca, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    At CUSTOMER OPERATION SUCCESS S.A.S. we are looking for a Quality Analyst to join us in our team. If you are an organized and passionate professional about Quality Analisys processes, this is the opportunity you're waiting for. As Quality Analyst, you will be responsable of monitoring and evaluating customer interactions, providing feedback to agents, and...

  • Customer Success

    hace 4 meses


    Bogotá, Cundinamarca, Colombia Weibook A tiempo completo

    En Weibook estamos revolucionando el mundo de la belleza a través de la inteligencia artificial. Somos un equipo en rápido crecimiento con presencia en más de 22 países, y buscamos a nuestro próximo **Customer Success Specialist** para que nos ayude a seguir impactando a miles de negocios. Nuestra plataforma combina la última tecnología en IA con...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success ** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**:As a Customer Success Manager,...


  • Bogotá, Cundinamarca, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...


  • Bogotá, Cundinamarca, Colombia Infobip Ltd A tiempo completo

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success. **experience in EMS systems and/or in the phases of selection, design and implementation of energy management systems will be an asset, for our client, a multinational company specializing in digital...

  • Customer Success Analyst

    hace 4 semanas


    Bogotá, Colombia Infobip Ltd A tiempo completo

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s...


  • Bogotá, Bogotá D.E., Colombia Costumer Operation Success A tiempo completo

    Si estás listo para dejar una huella inolvidable en cada conversación y transformar los desafíos en oportunidades de sorprender, te invitamos a considerar esta emocionante aventura como Especialista en Operaciones de Customer Success.¿Qué ofrecemos?Un salario competitivo de $2.000.000 mensuales más prestaciones legales.Horario laboral flexibilidad:...


  • Bogotá, Cundinamarca, Colombia Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...


  • Bogotá, Cundinamarca, Colombia Microsoft A tiempo completo

    As a Customer Success Account Management (CSAM) Director, you lead a high performing team of Customer Success Account Managers (CSAMs) Managers in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Position**: Customer Service Advisor / Executive **Location**: Bogotá, Colombia **Contract Type**: Indefinite **Qualifications**: - Academic Level: High School Graduate, Technician, Technologist, or Professional - Desirable Work Experience - English Proficiency: B2+ or higher - Not open to students **Responsibilities**: - Sales of prepaid products...


  • Bogotá, Bogotá D.E., Colombia Owner A tiempo completo

    About UsOwner.com is a rapidly expanding business, and we're seeking a proactive and results-driven Associate Customer Success Manager to join our team. This role involves managing a large portfolio of customers across various stages of the customer lifecycle.Your FocusYou'll primarily engage with our most at-risk customer segment to maximize product...


  • Bogotá, Colombia The Global Talent Co. A tiempo completo

    **Customer Success Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. This role is...


  • Bogotá, Cundinamarca, Colombia Aranda Software A tiempo completo

    En Aranda Software buscamos un **Onboarding & Customer Success Specialist** en Bogotá, enfocado en asegurar una adaptación de producto exitosa y un uso continuo y eficaz de nuestros productos SaaS por parte de nuestros clientes. Este rol es crucial para fomentar relaciones sólidas y duraderas, garantizando que los clientes obtengan valor desde el primer...


  • Bogotá, Colombia Project Growth A tiempo completo

    Our client is a leading DTC brand in the e-commerce furniture space, recognized for their innovative designs and seamless online shopping experience. As they continue to expand, they are seeking a dynamic Director of Customer Success to drive exceptional customer experiences and optimize their customer success strategy. Location: (Remote) 9AM - 6PM...


  • Cundinamarca, Colombia Sap Se A tiempo completo

    Job Description:">Lead a team of Solution Area S-CSMs to develop and implement account strategies and consumption plans that drive customer outcomes and lead to customer renewing their subscriptions or paying maintenance.Build trusted relationships with customers in order to support value-based consumption focused activities.Monitor SLA performance and...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Cundinamarca, Colombia Million and Up A tiempo completo

    Expand your career path as our next Customer Success Coordinator! A great opportunity FAR FROM A CALL CENTER $ 3 Million COP + $ USD Bonuses | 40 hours | 100% Remote | No calls | 2 days off | Health insurance | Everywhere from Colombia We are a technology US company focused on the real estate market currently looking for a Customer Successs Coordinator who...


  • Bogotá, Cundinamarca, Colombia AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...