Customer Success Advocate
hace 2 semanas
Owner Inc is an all-in-one platform that empowers restaurants to succeed online. Thousands of restaurant owners utilize our tools to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations.
Vision StatementWe aim to revolutionize the way local businesses operate in the digital age. Our initial focus is on helping independent restaurants succeed online, but we envision scaling our solution to cater to every local business type.
Traction and GrowthIn just over 3 years, we've achieved significant milestones, generating tens of millions in revenue, serving millions of guests, and processing hundreds of millions of orders. Most importantly, we've helped thousands of restaurant owners save their businesses – and not only survive but thrive.
Our TeamWe're a remote-first, global company with a home base in San Francisco. Our team grew from 90 people to over 150 people in 2024, comprising top talent from successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We'll continue to scale even faster in 2025 to keep pace with our customer growth.
Job OverviewWe're seeking a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks.
Key Responsibilities- Deliver a world-class customer experience in collaboration with our Launch and Support teams.
- Help customers improve ROI through strategic, personalized advice and solutions.
- Drive customer retention by reducing churn and enhancing satisfaction.
- Play an integral role in refining health metrics and scaling success across our customer base.
- 2+ years of experience in a Customer Success or Account Management role.
- Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.
- Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
- A background in B2B2C, ideally within the food/hospitality and technology space.
- Full fluency in English: reading, writing, and speaking.
The estimated base salary for this role is $32,000 USD per year. Additional benefits include comprehensive health coverage, a remote-first work environment, unlimited PTO, and extra fun perks.
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