Customer Service Analyst 1
hace 6 meses
**Job Description**:
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related operational activities and providing resolutions in coordination with the Customer Service team. The main objective of this role is to design and develop, reports, analysis, and presentations to drive key business decisions and support internal or regulatory requirements. Data extraction and transformation are principal responsibilities to provide great quality information for business analysis and reports to fulfill the regulatory requests. The construction of presentations is part as well of the monthly activities. Support global, regional, or local projects/initiatives might be part of the responsibility of this position.
**Main Responsibilities**:
- Handle databases and maintain the respective updates as necessary to ensure accuracy and integrity of the data.
- Evaluate data reports, understand the numbers, identify possible inaccuracy and resolve throughout.
- Critical and analytic thinking at collecting data for different types of business reports.
- Create regulatory and business reports that provide insights for strategic decisions and action plans.
- Communicate the results of data analysis in written and verbal form to managers and different areas within the bank.
- Construction of monthly and adhoc presentations.
- Perform needed controls to assure quality of the service.
- Support control activities
**Qualifications**:
- Previous relevant experience preferred
- Experience in customer service and data management
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Ability to use Power BI, Tableau and Microsoft Excel to create pivot tables, graphs and charts
**Education**:
- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Customer Service Analyst 1
hace 6 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Dart Customer Service Analyst
hace 6 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Latam Commercial Cards Customer Service Analyst
hace 6 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Dart Customer Service Analyst
hace 6 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Senior Customer Service Analyst
hace 6 meses
Bogota, Colombia QuidelOrtho A tiempo completoThe Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
-
Customer Service Analyst
hace 6 meses
Bogota, Colombia Abbott Laboratories A tiempo completo**Customer Service Analyst** **Acerca de Abbott** Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas. Siempre estamos mirando hacia el futuro, anticipando cambios en la ciencia y la tecnología médica. **Trabajando en Abbott** En Abbott, puedes hacer un trabajo que importa, crecer y...
-
Customer Service Representative
hace 6 meses
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoWe are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...
-
Customer Service Agent
hace 6 meses
Bogota, Colombia Unicity USA Inc A tiempo completoUnicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday -...
-
Customer Service Specialist
hace 6 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Service Supervisor
hace 6 meses
Bogota, Colombia DSolutions A tiempo completoThe Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...
-
Customer Facing Analyst
hace 6 meses
Bogota, Colombia Unilever A tiempo completo**Customer Facing Analyst** ¿Qué tal construir _un mundo mejor _mientras haces parte de una de las compañías de consumo masivo más grandes del mundo, donde puedes transformar tus ideas en realidades, siendo tu mismo? Te invitamos a ser parte de nuestro equipo y #VeaUnilever. **Pero primero, un mensaje importante.** La diversidad es uno de nuestros...
-
Virtual Customer Service Representative
hace 6 meses
Bogota, Colombia Custom Pro Roofing and Solar A tiempo completo**About Us**: Custom Pro is a leading Solar & Roofing company dedicated to providing exceptional solar and roofing solutions to residents of Texas and Oklahoma. We are currently expanding our team and looking for a skilled Virtual Customer Service Representative to join us. **Responsibilities**: - Proactively reach out to customers via phone calls to...
-
Customer Service Lead
hace 6 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Customer Service Representative
hace 6 meses
Bogota, Colombia WindshieldHUB, LLC A tiempo completo**About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...
-
Customer Service Representative
hace 6 meses
Bogota, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Role: Customer Care Representative The Custmer Care Representative ensures that...
-
E-commerce Customer Service Manager
hace 6 meses
Bogota, Colombia TLNT A tiempo completoA leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...
-
Customer Service Representative
hace 7 meses
Bogota, Colombia Pentasia A tiempo completoOur client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for junior and intermediate Customer Service Representatives to provide the best customer experience. **Job Summary**: The Customer Service Representative is...
-
Coordinator, Customer Service
hace 6 meses
Bogota, Colombia Merit Medical Systems Inc. A tiempo completoWork Shift: DAY Work Schedule: Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. ESSENTIAL FUNCTIONS...
-
Customer Service Analyst 2
hace 6 meses
Bogota, Colombia Citi A tiempo completoEl Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente. **Responsabilidades**: - Ser el único punto de...
-
Customer Service Representative
hace 7 meses
Bogota, Colombia Dupont A tiempo completoAt DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...