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International Onboarding Consultant

hace 4 meses

Colombia Virtuagym A tiempo completo

As Virtuagym keeps on growing, we are now looking for a new face to complement our Medellin Client Succes team.


As an International Onboarding Consultant in Medellin Client Success team, you will be responsible for welcoming new and returning clients, providing them with customized and comprehensible onboarding, driving reduction in fresh churn, and increase in TTV achievement.

You'll be successfully managing your client portfolio, and subsequently contributing to your team's success KPIs; building a strong relationship with your coworkers within and outside of your own department.

Will you join us in our quest to create a healthier and happier world?

This is a remote position (within Colombia), where you will be working for our
Medellin office. We are looking for a
full-time employee. We are a remote-friendly company, meaning you can work from your home at all times within Colombia.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the
digital health and fitness domain, offering a
Software as a Service solution and multiple native apps to users worldwide.

We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.


Virtuagym is an
ambitious, passionate and multicultural team of talented people who want to create a healthier world for all.

We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success.

As a
scale-up, we embrace
our diversity, international character, and our flat hierarchy that promotes great freedom, taking ownership, and making a true impact.

Our talented staff of 240+ employees are based out of two locations:
Amsterdam, NL, and Medellin, CO.


Every day with us will be an opportunity to cultivate and
evolve your personal and professional skills, as well as to make a significant
impact on a global scale.

Here, at Virtuagym, we are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a
joyful and energetic team.

What this role looks like


Key focus of this role is to provide our clients with excitement and drive to take their business to new heights You are the first face they will see upon becoming a member of the Virtuagym family and we never get a second chance at first impressions - our Onboarding team works hard to make that impression a good one That means not just excellent customer service but also a great customer experience We are dedicated to making the difficult transition as easy, inspirational, and fun as possible so the client goes on to have a happy, long-lasting relationship with Virtuagym months and years after their initial onboarding.

That is where YOU come in


With a small team of caring and fun colleagues, spearheaded by your very own Team Lead, you will be on the front lines of the client journey.

And as a part of a larger overall team of specialists and support consultants, you will continue your contribution not only to the clients in our market but to the overall team and Virtuagym family

Some of your key tasks as an International Onboarding Consultant**- Onboard new clients into the VG system

  • Ensure that the clients meet companyset and their own milestones within the preagreed timeline
  • Find ways to adjust the system to reflect the client's business model and needs in the most successful way
  • Troubleshoot, escalate, and set up necessary conversations when roadblocks are encountered
  • Proactively seek knowledge in the fitness industry (business management), new trends and be aware of any rising concerns (such as new Covid lockdowns or natural disasters)
  • Dealing with churn risks, cancellations, and license questions
  • Investigating and resolving system issues and bugs in collaboration with the product department;
  • Developing customer relationships that promote retention and loyalty through superior product and industry knowledge;
  • Mentoring and coaching other Consultants to expand their overall product knowledge and capabilities in managing clients, including leading internal trainings.

What you will bring to the CS Medellin team

  • Techsavvy, a critical and logical thinker;
  • Structured, organized, with good time management and attention to detail;
  • Strong written and verbal communication skills in English (native or nearnative), Spanish is a plus but not necessary;
  • Confident and likes a challenge;
  • Outside of the box thinking;
  • Great at following instructions and processes, an educator;
  • Positive attitude and great energy;
  • A team player;
  • Loves to learn new things and always looks for opportunities to improve;
  • Prior experience in SaaS CS is a must (this is not a call center position).
**_

Here's why you should come work with us
Next to being inspired daily by talented and motivated colleagues and having plen