Field Application Specialist

hace 3 semanas


Bogota, Colombia bioMérieux sa A tiempo completo

1 Misión Principal y Objetivo del Cargo
Asegurar el óptimo uso de reactivos y equipos de la línea de Industria, con el fin de garantizar el uso permanente de cada producto y de esta forma contribuir a la consecución del
presupuesto de ventas.
2 Responsabilidades Principales
Proveer asesoría técnica y resolver requerimientos de las inquietudes de los clientes utilizando sus conocimientos y/o con el apoyo de casa matriz
Realizar continuas actividades de seguimiento al uso de instrumentos buscando reforzar y desarrollar la habilidad de su uso en los clientes, de esta manera garantizar la venta de
reactivos en la base instalada
Implementar acciones de los FCA, PSS, MAR, INFO de la línea de industria asegurando cumplir los tiempos establecidos en el GCS.
Durante visitas a clientes visionar oportunidades de negocio, escuchar mejor al cliente para ofrecer productos o servicios de valor agregado
Preparar documentos, informes o presentaciones que desde lo técnico que apoyen a la fuerza comercial y generen valor agregado en los negocios
Participar y contribuir al cumplimiento de los objetivos del Sistema de Gestión de la Seguridad y Salud en el Trabajo SG-SST de bioMérieux Colombia.
3 Estudios-Experiência, Habilidades y Calificaciones:
3.1 Estudios y Experiência
Microbiología Industrial.
Especialización o Maestría en Áreas Especificas de la Microbiología Industrial
Un mínimo de dos (2) años de experiência cargo relacionado con servicio al cliente, deseable conocimiento del sector.
3.2 Habilidades y calificaciones:
Excel Intermedio / Búsqueda de Causa Raíz / Capacidad de Escucha / Organización, Método y ejecución/ Actitud de Servicio
4 Alcance, Recursos y Contactos
- Alcance y Recursos: GSC
- Indicadores clave de rendimiento (KPI): Cierre de Field Corrective Actions, Satisfacción del Cliente
- Contactos clave (internos): Usuarios Internos:Equipo Servicio Técnico/Equipo de Ventas Externos: Clientes



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