Sr Technical Application Specialist

hace 7 meses


Bogota, Colombia Thermo Fisher Scientific A tiempo completo

The** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first
- and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents within target times and assist in activities designed to facilitate continuous improvements to help-desk services.

**What will you do?**
- Communicate with customers in a professional and courteous manner
- Create and manage incidents through the incident lifecycle according to current guidelines and procedures
- Adhere to escalation procedures and customer service level agreements
- Provide technical solutions to incidents wherever possible
- Participate in a weekend roster for supporting customers needing 24 X 7 support.
- Work to resolve incidents with other Digital Science departments including Development, TechOps, and Services to provide resolution to customer issues related to hosted and on-premise systems.
- Backup team leader in matters of dealing with customer complaints and issues
- Offer direction and skill training to other Technical Analysts on the team
- Proactively learn and participate in training on new technologies as well as supported products
- Be self-motivated and make best use of available time
- Provide expertise in the installation of customer product updates
- Maintain processes, tools, and documentation in support of the customer environments.
- Participate in in practical process improvement (PPI) projects and activities
- Visit customers for on-site relationship building or troubleshooting as required
- Perform other related duties as required and/or assigned to contribute to the efficient operation of the team and business

**How will you get here?**

**Education, Required**
- University degree in a Life Sciences, Computer Science, or related field or 4 years of equivalent experience.

**Experience, Required**
- Minimum one (2) year of proven technical support experience in the enterprise software arena
- Informatics experience with LIMS and other related software packages
- Working knowledge of Windows Server administration
- Understanding of relational database concepts

**Experience, Preferred**
- Laboratory experience preferred
- Experience with SampleManager LIMS as an Administrator or Super User
- Highly Available 24x7x365 operations
- AWS Services and Deployments, certification a plus.
- Windows Server administration
- Networking design and administration
- Programming: C#, VB.Net, VGL, Scripting, Infrastructure as Code.
- Databases: DB Administration, Optimization, Management; Knowledge of DB Models, Highly Available DB Architectures and Design; Oracle, Microsoft SQL Server, or PostgreSQL preferred
- Knowledge of the bioanalytical industry including clinical and pre-clinical drug development laboratories as well as contract research organizations

**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills essential
- Multilingual - Portuguese and English required, Spanish a plus
- Ability to liaise with people at all levels, from technical experts to novice users
- Enthusiastic, positive, action-oriented attitude
- Customer focused and committed to customer allegiance
- Systematic approach to problem solving and strong sense of ownership
- Ability to effectively prioritize and execute tasks in high-pressure environment
- Ability to travel up to 25% of the time including International
- Open to working flexible hours.
- Job Families for Job Profiles

Technical Applications (TASS)



  • Bogota, Colombia Abbott Laboratories A tiempo completo

    **Technical Support Specialist** **Acerca de Abbott** Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas. Siempre estamos mirando hacia el futuro, anticipando cambios en la ciencia y la tecnología médica. **Trabajando en Abbott** En Abbott, puedes hacer un trabajo que importa, crecer y...


  • Bogota, Colombia Abbott Laboratories A tiempo completo

    **Technical Support Specialist****Acerca de Abbott**Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas. Siempre estamos mirando hacia el futuro, anticipando cambios en la ciencia y la tecnología médica.**Trabajando en Abbott**En Abbott, puedes hacer un trabajo que importa, crecer y aprender,...


  • Bogota, Colombia AT&T A tiempo completo

    Plans, integrates, and develops application architecture depicting the relationship between applications inside and outside the project. Possesses a thorough understanding of the business environment and how the system applications fit into the business processes. Provides application architecture definition and direction by interfacing with other areas of...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    **"Johnson & Johnson companies are equal opportunity employers"** - At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the...

  • Java Sr Technical Lead

    hace 2 semanas


    Bogota, Colombia SII Colombia S.A.S A tiempo completo

    Descripción de la oferta **Rol**: - Java Sr Technical Lead**Requisitos**: - Ingeniero de Sistemas, software o carreras afines. - Experiência de 5 años en el lenguaje de programación Java. - Experiência liderando equipos de trabajo. - Inglés conversacional. **Número de vacantes**: 1**Condiciones Laborales**: - Tipo de Contrato: A Término...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    **CUSTOMER SERVICE SR SPECIALIST** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and...


  • Bogota, Colombia Renewable Energy Grid Solutions A tiempo completo

    **Job Description Summary**: The GA LATAM - Technical Application Engineer - LAM - is responsible for providing technical sales support on the GE Grid Automation products portfolio, including working closely with the customer to determine requirements, solutions and promote the business value proposition of Telecommunication products and...

  • Java Sr Technical Lead

    hace 2 semanas


    Bogota, Colombia SII Colombia S.A.S A tiempo completo

    Descripción de la oferta**Rol**:- Java Sr Technical Lead**Requisitos**:- Ingeniero de Sistemas, software o carreras afines.- Experiência de 5 años en el lenguaje de programación Java.- Experiência liderando equipos de trabajo.- Inglés conversacional.**Número de vacantes**: 1**Condiciones Laborales**:- Tipo de Contrato: A Término Indefinido.- Salario:...


  • Bogota, Colombia Nuvei A tiempo completo

    **Technical Configuration Specialist** **_Colombia_** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is a Canadian fintech company accelerating clients' business worldwide. Nuvei’s modular, flexible, and...


  • Bogota, Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    BS level technical degree or equivalent experience (Computer Science or Engineering background); - 5+ years of experience as a technical specialist in Customer-facing roles and technical leadership; - Ability to communicate in English and Spanish or Portuguese, in technical and business settings (verbal and written). Amazon Web Services (AWS) Professional...


  • Bogota, Colombia Tribal Credit A tiempo completo

    **Overview** We utilize the cutting-edge technologies in software development, machine learning & AI solutions and multiplatform support. Learning is a never-ending task in our culture. The growing mental abilities, problem solving skills, multi-technology interactions and innovative thinking styles are the core building blocks of our environment. **As the...


  • Bogota, Colombia Philips A tiempo completo

    **Job Title**: Clinical Application Specialist **Job title**: Clinical Application **Your role**: - Drives clinical decision support for products and solutions including sales presentations, product demonstrations, and educating sales teams on emerging clinical issues. - Train / re-train hospital staff in case of new releases, upgrade and/or versions...

  • Sr. Specialist Safety

    hace 7 meses


    Bogota, Colombia MSD A tiempo completo

    We are looking for a Sr. Specialist Global Safety & Environment, reporting to the Manager Safety & Environment of LATAM, the Sr. Specialist is responsible for managing the development and implementation of environmental, health and safety programs for Commercial Operations (Fleet Safety, Offices and Warehouses) including both field sales and office...


  • Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...


  • Bogota, Colombia ABB A tiempo completo

    **Technical Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bogota, Colombia Sofvio A tiempo completo

    We're helping one of our clients, **Zibor Desarrolladores**, hire for a **Technical Support Specialist**. “Developing the best products and services for our customers.” Compensation**:COP2.5M - 3.5M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in L2 support, server administration, AD (Active directory), network...


  • Bogota, Colombia Nuvei A tiempo completo

    **Technical Support Specialist** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...


  • Bogota, Colombia Kimberly-Clark A tiempo completo

    Pricing & Revenue Management Sr. Specialist CEC En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. Nos encontramos en la búsqueda de un(a) Pricing & Revenue Sr...


  • Bogota, Colombia Kenvue A tiempo completo

    Description **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our...


  • Bogota, Colombia Datavail A tiempo completo

    Position Description **Job Overview** Are you a seasoned Sr. Cloud Developer Datavail is seeking a highly skilled, self-motivated and passionate Sr. Cloud Developer - Full Stack.NET to join our Application Development and Management (ADM) Global Practice. As a Sr. Cloud Developer Datavail is one of the largest data-focused services company in North...