Customer Service

hace 2 semanas


Barranquilla, Colombia STT Group A tiempo completo

**Descripción del puesto**:
The Customer Service Agent will provide professional business and customer service
support, both individually and as part of a project team, with a focus on assisting Auxis
managed services and customer service clients to ensure high levels of customer
satisfaction and productivity.

**Responsibilities**:
Confer with customers by telephone in order to provide information about products
and services, to take /modify orders or account information, or to obtain details of
complaints.
Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Contact customers in order to respond to inquiries or to notify them of claim
investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further
investigation.
Determine charges for services requested, collect payments, and/or arrange for
billing.

**Requisitos**:
General Requirements:
English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
The resource will work on a flexible schedule. Within our Hours of Operations which
are Monday to Sunday from 6:00 am to 10:00 pm.
The resource will adjust its local schedule with the resources supporting this position
during Daylight Savings time changes in the Eastern Time Zone.
Must be available to work on weekends.
Must have a high school diploma or in progress to complete high school.
A genuine interest in working with and helping customers.
Must possess excellent communication skills and involvement.
Demonstrated experience in providing high levels of customer satisfaction and
performance in a high transaction volume/high demand environment preferred.
Good presentation and a polite, tactful and friendly character.

**Beneficios**:
**Salary**: $2.500.000 - $3.000.000

**Detalles**:
**Nível mínimo de educación**: Secundario (Graduado)


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