Customer Service Analyst

hace 6 días


Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

**Responsibilities**:

- Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect payments, and/or arrange for billing.
- Complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays.
- Solicit sale of new or additional services or products, upsell.
- Review insurance terms with the callers to determine steps to follow for a particular claim to be covered by insurance.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Recommend upgrades in products, packaging, shipping, service, or billing methods and procedures to prevent future problems or to ensure customer satisfaction.
- Comply and adhere to Auxis operational processes and security policies.
- Use of client management tools for ticketing, ordering, and tracking usage.
- Must attend all customer service and performance-related scheduled meetings as required.

Skills and Experience:

- English -Spanish Language (Oral and writing 90 % or higher) (C1 or above)
- The customer service analyst will work on a flexible schedule.
- Resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- Must be available to work on weekends.
- Must have a high school diploma or in progress to complete high school.
- Excellent verbal and written communication skills. A genuine interest in working with and helping customers.
- Must possess excellent Communication skills and Involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful, and friendly character.



  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Analyst French will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service

    hace 2 días


    Barranquilla, Colombia STT Group A tiempo completo

    **Descripción del puesto**: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: Confer with customers...

  • Barranquilla - Customer Service Agent

    Encontrado en: Talent CO C2 - hace 2 días


    Barranquilla, Colombia Foundever A tiempo completo

    Barranquilla - Customer Service Agent Req ID#: 380245 On Site, Barranquilla, CO Job Description: About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions,...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: -...

  • Barranquilla - Customer Service Agent

    Encontrado en: Talent CO C2 - hace 2 días


    Barranquilla, Colombia Sitel A tiempo completo

    About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Retail Analyst

    hace 2 días


    Barranquilla, Colombia STT Group A tiempo completo

    **Descripción del puesto**: Job Summary: The Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, provide basic desktop support. The Retail Analyst Level I escalates unresolved problem/issues/requests to the proper...


  • Barranquilla, Colombia Quantic Colombia A tiempo completo

    About the Role As our new Costumer Service Manager (CSM) you will play a crucial role in maintaining positive relationships with our customers and promo our excellent service. You will be responsible for overseeing the customer service operations within the organization. Your primary role will involve ensuring that our customers receive high-quality...

  • Customer Service Representatives

    Encontrado en: Talent CO C2 - hace 7 días


    Barranquilla, Colombia Foundever A tiempo completo

    Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we are the team behind the best experience of more than 750 of the most important brands in the world. Our innovative CX, technology, and experience solutions are designed to support our clients' operational needs and deliver a seamless experience...

  • (Advanced English) Customer Service Associate

    Encontrado en: Talent CO C2 - hace 1 semana


    Barranquilla, Colombia Teleperformance A tiempo completo

    What We’re Looking for ️Why TP?We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world! Great Place To Work has certified us as one of the best places to work in Colombia and the world. We don't stop innovating and we always go beyond.Make a difference with the TOP Team! What you’ll do as...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...


  • Barranquilla, Colombia Solvo Global A tiempo completo

    En Solvo Global nos en contramos en la busqueda de un **Conversions Specialist** quien será el responsable de la validación de datos en diferentes formatos de los clientes nuevos que llegan a Vensure, migración de datos de nómina de los primeros dos meses y manejo de reportes, identificación de discrepancias y participación en la resolución de las...

  • Incident Analyst

    Encontrado en: beBee jobs CO - hace 7 días


    Barranquilla, Atlántico, Colombia Cognizant Technology Solutions A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...

  • Incident Analyst

    Encontrado en: Talent CO C2 - hace 7 días


    Barranquilla, Colombia Cognizant A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...


  • Barranquilla, Colombia ProcesosBilingues A tiempo completo

    Campaña de atención al cliente - Atencion a Pacientes - Agendamiento de citas en **Creole Haitiano** Estamos buscando excelentes habilidades de comunicación y compromiso para construir relaciones comerciales duraderas. Descripción del cargo: - Informa sobre nuestra política "tarjetas de crédito en sistema" y política por no presentarse a una...

  • Retail Analyst Level I

    hace 2 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...


  • Barranquilla, Colombia HUBTEK A tiempo completo

    Field daily quote requests from customers who are interested in growing or working with the company. - Analyze costs from multiple agents to ensure that the quotation provided to the customer is the most competitive, and determine the best service options for their request. - Organize, delegate, and manage quotes assigned in the CargoWise dashboard, ensuring...


  • Barranquilla, Colombia Bayer A tiempo completo

    **Import & Export Analyst** When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there....

  • Data Analyst

    hace 7 días


    Barranquilla, Colombia BE GLOBAL COLOMBIA SAS A tiempo completo

    **Location**: Salvatech - Colombia Remote **Environment**: Colombian and International Teams **Language**: English - Advanced **Industry**: Technology **Full-time (Office hours)** **Remote (Colombia)** **About the Role**: We are seeking a detail-oriented and data-driven **Data Analyst **to join our team. As a leading organization in our industry, we...

  • SD Analyst Level 1

    hace 5 días


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...