Client Success Manager for Digital Marketing Agency

hace 3 meses

Tocancipá Cundinamarca, Colombia Excavation Marketing Pros A tiempo completo

Excavation Marketing Pros is a Full Service Internet Marketing company based in Florida, USA that helps local excavation and septic companies increase their sales, improve customer retention and enhance their profitability by more effectively marketing online via Search Engine Marketing (SEO & PPC), Social Media (Facebook, Twitter, LinkedIn, Google Map, Etc), & other online marketing platforms.

The company has been recognized as one of the Fastest Growing Internet Marketing Firms for the Excavation & Septic industries.

At Excavation Marketing Pros, our employees are our most valuable asset - a group of talented thinkers, dreamers and doers who move the industry forward and provide our clients with impeccable service. Within our walls, you will find a one-of-a-kind culture that empowers the industry’s brightest individuals to do their best work, a culture where each individual is encouraged to further develop their professional goals. At Excavation Marketing Pros, the journey is just as important as the destination.

**Job Overview**:
As an account manager, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled. Our company mantra is “Allten”.

**Key Skills**:

- Excellent communication skills both written and spoken
- High attention to detail
- Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis
- Outstanding follow up and follow through
- Strong project management skills
- Effective time management and personal accountability
- Eager to learn

**Communication**:

- Skilled in providing simplified explanations to complex or complicated concepts
- Outstanding written communication and verbal skills
- Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
- Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy

**Technical Skills**:

- Experienced in navigation of major internet advertising interfaces including, but not limited to Google and Facebook (Meta)
- Quantitative & Analytical Skills
- Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions
- Project Management Software

**Job Skills & Responsibilities**:

- Retention of client accounts through review of campaign set up, active campaign management and execution of consistent customer service
- Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics
- Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts
- Delivery of education to clients on campaign performance and return on investment received

**Qualifications**:

- Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism or English (Preferred but not required)
- 2+ Years Experience in Marketing, Advertising, Public Relations, Sales, Customer Service or related field

Pay: $1,350,000 - $2,687,900 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (preferred)
- marketing: 2 years (preferred)

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