Customer Success Manager

hace 2 meses

Bogotá Cundinamarca, Colombia SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What we offer**

We help the world run better.

**Who you’ll become**

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of customer Success Manager (f/m/d).

Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:

- **
Specialist Customer Success Manager (S-CSM) **(f/m/d) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
- ** Enterprise Customer Success Manager (E-CSM) **(f/m/d) is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes. They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.

The pathway you embark on, be it a Specialist Customer Success Manager (S-CSM) or an Enterprise Customer Success Manager (E-CSM), will be determined by the depth of your work experience and unique strengths and capabilities.

Your responsibilities will include:

- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

**What you’ll bring**
- 2-5 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.
- Experience advising or driving complex global transformations.
- Strong communication skills including fluency in English and Spanish, other local languages are a plus.
- Proficient interpersonal skills including curiosity, effective listening skills, professional presence, empathy and “can-get-it-done" mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSMProgramG4

SAP’s employees across different regions are enabled to do their bes

  • Manager Customer Success

    hace 2 meses

    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success ** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**:As a Customer Success Manager,...

  • Technical Customer Success Manager

    hace 4 días

    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success. **experience in EMS systems and/or in the phases of selection, design and implementation of energy management systems will be an asset, for our client, a multinational company specializing in digital...

  • Customer Success Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    Customer Success ManagerAt Teamtailor, we're revolutionizing the way companies work with employer branding and recruiting online. We're looking for a talented Customer Success Manager to join our team and help us achieve our mission.About the RoleWe're seeking a seasoned professional with experience in SaaS, HR, or Recruiting to lead our customer success...

  • Customer Success Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our products and services by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teamtailor. As a key member of our Customer Success department, you will be responsible for implementing and onboarding new customers, helping them get the most out of our platform, and working strategically with them to achieve their goals.As a Customer Success...

  • Customer Success Manager

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    {"h1": "Customer Success Manager at Teamtailor", "p": "At Teamtailor, we're expanding our Customer Success department and looking for a strong relationship-builder to join our team and take care of our American clients. As a Customer Success Manager, you will be responsible for implementing and onboarding new customers, helping them use Teamtailor at its...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    Unlock Your Potential as a Customer Success Manager at TeamtailorAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? We're seeking a highly motivated and results-driven Customer Success Manager to join our team at Teamtailor.As...

  • Customer Success Manager

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer satisfaction and...

  • Customer Success Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering exceptional customer experiences and ensuring that our customers achieve their business goals.Key ResponsibilitiesDevelop and execute...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sap A tiempo completo

    **About the Role**We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and retention by providing exceptional support and guidance throughout their journey with our solutions.**Key Responsibilities**Provide proactive and reactive...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Cundinamarca, Colombia TapClicks A tiempo completo

    **About The Role**: As a Customer Success Manager, you'll be responsible for owning the holistic client relationship, from onboarding and maintaining revenue to uncovering further opportunities and growing our partnership. You'll be the face of TapClicks. Beyond working directly with the client, you'll work cross-functionally with the Product team,...

  • Customer Success Manager

    hace 1 mes

    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, customer engagement, and solution implementation.Key...

  • Senior Customer Success Manager

    hace 1 semana

    Cundinamarca, Colombia Appinio Gmbh A tiempo completo

    Job Title: Senior Customer Success Manager - LATAMAbout the Role:We are seeking a highly experienced Senior Customer Success Manager to join our team in LATAM. As a key member of our customer success team, you will be responsible for driving long-term client success by strategically aligning our solutions with client business objectives and managing complex...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Clara A tiempo completo

    About ClaraClara is a leading spend management platform for companies in Latin America, offering a comprehensive solution that includes locally-issued corporate cards, Bill Pay, financing solutions, and a highly-rated software platform.Job DescriptionWe are seeking a Customer Success Manager who will be responsible for developing a sustainable relationship...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Instaleap A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Instaleap. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, providing strategic guidance and support to help them achieve their business goals.Key...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    At Teamtailor, we're expanding our Customer Success department and seeking a skilled Customer Success Manager to join our team. As a key member of our team, you will be responsible for implementing and onboarding new customers, helping them utilize our platform to its full potential, and working proactively with renewals. Your key responsibilities will...

  • Customer Success Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Instaleap A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Instaleap. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business goals and objectives through the effective use of our platform.Key ResponsibilitiesBuild and maintain strong relationships with our clients...

  • Customer Success Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleAs a Customer Success Manager at SAP, you will play a critical role in helping our customers achieve their business goals and maximize the value of our solutions. This is a unique opportunity to join a dynamic team and make a real impact on the success of our customers.Key ResponsibilitiesCustomer OnboardingRegular Business ReviewsProactive...

  • Senior Customer Success Manager

    hace 4 días

    Bogotá, Colombia Genesys A tiempo completo

    Job Title: Senior Customer Success Manager Department & Team: CSM LATIN AMERICA Reports to: Senior Manager Customer Success Location: Bogotá (Colombia) Summary: CSMs are the customer's advocate and champion throughout their journey with Genesys. They are highly consultative, demonstrate thought leadership, and recommend, orchestrate,...