Customer Service Reporting Specialist
hace 3 meses
Description
Kenvue is currently recruiting for:
**Customer Service Reporting Specialist**
This position reports to Customer Service Enablement Lead and is based at Bogotá.
**Who we are**
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.
**Role reports to**:Customer Service Enablement Lead
**Location**:Bogotá
**Travel %**: 0%
**What you will do**
- The Customer Service Reporting Specialist is responsible for coordinate with the Workforce Management Manager to collect LATAM reporting requirements.
- You will also produce reports and analysis as needed to monitor customer service metrics and operations.
- Individual will report directly to the Customer Service Enablement Lead & SME
Key Responsibilities***
- Evaluates reporting demands across LATAM Customer Service organization to produce comprehensive reports on specific business needs or product line(s).
- Monitors key operational metrics and analysis.
- Develops and reviews performance metrics in areas of quality, cost, and delivery in support of the key supplier scorecards and business reviews.
- Identifies operational order management trends through reporting and analysis.
- Generates gap analysis reports to address forecast and actual variances.
- Produces and reviews monthly reports within specified time frames.
- Researches, recommends and implements multiple statistical models to develop and drive consensus across Customer Service organization.
- Develop new tools that helps to optimize daily tasks in the operation.
- Administrate Portal of occurrences, providing new access, refreshing, or creating sales structures, and organize the required information for the annual audit.
Qualifications
**What we are looking for**
Required Qualifications
- University/Bachelor’s Degree or Equivalent
- 2-4 years relevant experience
- Proven analylitical skills
Desired Qualifications
- Technical skills: MS Office, SAP, Power Bi, SQL
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications
- Bilingual: Spanish & English (Portuguese preferred)
**What’s in it for you**
- Competitive Total Rewards Package*
- Paid Company Holidays, Paid Vacation, Volunteer Time & More
- Learning & Development Opportunities
- Employee Resource Groups
- This list could vary based on location/region
- Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.
Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá
Job Function Customer Service
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