Gbs Customer Service Clerk
hace 2 semanas
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Descripción de cargo**
Ejecutar los procesos administrativos del área, aplicando las normas y procedimientos definidos, elaborando documentación necesaria, revisando y realizando cálculos, a fin de dar cumplimiento a cada uno de los procesos, crear y mantener una buena relación con los clientes, ya sea personal o vía telefónica
**Responsabilidades**:
- Garantizar una adecuada comunicación con el cliente, respondiendo a sus inquietudes y atender los requerimientos administrativos
- Generar un reporte diario en cual lleve un control de las observaciones/anomalías realizadas por los clientes
- Reportar al site mánager de transporte cualquier irregularidad u observación generada por el cliente
- Actualizar y verificar el estado de pedidos y mercancía para información de los clientes
- Coordinar la logística de devoluciones, recogidas y de mercancía a acondicionar (post picking). Hacer seguimiento hasta que la mercancía recogida o devuelta ha sido ingresada al inventario y ubicada
- Reportar al cliente el seguimiento de ingreso, salidas y la recogida de devoluciones, envío de documentos soporte. Grabar información de fechas de entrega y recibo de cumplidos en sistema de información.
- Actualizar el sistema y realizar reportes que el cliente solicite
- Imprimir notas de despacho, revisión de observaciones y ajuste de las mismas, previa autorización del cliente
- Impresión de picking
**Calificaciones**:
Tecnólogo o profesional en ingeniería industrial, administración de empresas, logística, comercio exterior o afines.
1 año de experiência en cargos similares preferiblemente en bodegas que se dediquen al almacenamiento y distribución de productos del sector salud
**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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