Customer Service Manager
hace 3 semanas
**Careers that Change Lives**
**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
**Must Have: Minimum Requirements**
- Bachelor’s degree in administrative areas or related.
- 5 years of experience leading processes of Customer Service, BPO, Share Services Center or related.
- Fluent English level.
- Demonstrated experience in leading, coaching a team/group of employees.
- Follow up on daily results from the team.
- Thorough knowledge medical device industry.
- Previous experience running high volume transactional customer service teams.
- Follow up on Weekly staffing and reporting.
- Provide support for major scalations or situations.
- High Leadership and people skills.
- Excel knowledge.
- Proactive and good customer service skills.
- Customer services skills.
- Communication skills.
- Teamwork.
**Nice to Have**
- Ability to cope with stressful situations.
- Thorough knowledge medical device industry.
- Fluent French level.
- SAP knowledge.
- Good judgment capabilities.
- Flexible in approach, and a positive, upbeat and friendly personality.
- Experience of working in multicultural environment is an advantage.
**About Medtronic**
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
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